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Position Summary: Supervise service and customer care levels at the office, participate in personalized customer service, and monitor results. Key Responsibilities: 1. Supervision of service and customer care levels 2. Participation in personalized customer service 3. Monitoring of results (portfolio, customers, recovery) SUPERVISE THE SERVICE AND CUSTOMER CARE LEVELS PROVIDED AT THE OFFICE, PARTICIPATE IN PERSONALIZED CUSTOMER SERVICE ACCORDING TO THE OPERATIONAL UNIT MANAGER'S WORK PLAN, IN ORDER TO MONITOR RESULTS (PORTFOLIO, CUSTOMERS, RECOVERY).
