### **Description** The Service Technician will be responsible for managing all aspects of service and providing comprehensive support to existing customers. This includes troubleshooting and repairing currency counting and sorting equipment; daily scheduling and time management for all assigned accounts; tracking and managing parts/tools. ### **Key Responsibilities** * Perform preventive and corrective field maintenance on Glory equipment in Comitán and surrounding areas. * Diagnose system issues. * Conduct repairs and provide technical support. * Issue recommendations to customers regarding equipment care and usage. * Keep customers informed about maintenance progress during implementation. * Collect and record information to monitor performance. * Escalate technical issue resolution by promptly seeking guidance or assistance from technical support. * Carry out administrative tasks related to services and travel expenses (reports, assessments, etc.). * Properly maintain and manage assigned tools, spare parts, and resources. ### **Skills, Knowledge \u0026 Expertise** * Experience in technical support; internships or social service in maintenance are considered. * Completed technical diploma or engineering degree: Mechatronics, Computer Science, Electronics, or related field. * Willingness to work in the field in Comitán and surrounding areas. * Proficiency in operating a standard automobile and valid driver's license. * Availability to attend training in CDMX for one week (including flight, accommodation, and meals). ### **Job Benefits** * Monthly salary * Direct employment, 100% formal * Bi-weekly payment via HSBC * Statutory and above-statutory benefits * Monday to Saturday schedule; field work in Comitán and surrounding areas. *At Glory Global Solutions, we believe in diversity and inclusion. We uphold equal opportunity without discrimination based on gender, race, age, religion, sexual orientation, or any other potentially exclusionary factor.* ### **About GLORY** **Global Leaders in Customer Experience Automation** With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. **Why Join Us** Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading\-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well\-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one\-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. **Glory Values** The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. * Customer Delight. We put our customers first. * Integrity. We do the right thing, always. * Innovation. We embrace new challenges and share the future. * Speed. We move fast, that’s how we stay ahead. * Diversity \u0026 Respect. We value the strength in our differences. * Teamwork. We succeed together.
Juan García
Indeed · HR
Juan García
Indeed · HR
