Help Desk Executive

Description

Job Summary: A leading telematics company is seeking a committed Help Desk Executive to provide first-level technical support and effectively resolve issues. Key Highlights: 1. You will be part of a great team 2. First point of contact for technical assistance 3. Participate in the continuous improvement of technical support processes *Important telematics company is looking for you! We are a leading Mexican company providing vehicle tracking and location services, with nationwide coverage across the Mexican Republic.* At **Encontrack**, we are seeking a **Help Desk Executive** who is committed and customer-oriented to join our team. The ideal candidate will serve as the first point of contact for users requiring technical assistance and will deliver high-quality support to resolve issues effectively and efficiently. **Responsibilities:** * Provide first-level technical support to internal and external users via phone, email, and chat. * Log and manage support tickets using our incident management system. * Escalate complex issues to second- and third-level support teams when necessary. * Maintain clear and effective communication with users throughout the installation process. * Document solutions and create user guides for recurring issues. * Participate in the continuous improvement of technical support processes. **Requirements:** * High school diploma * Prior experience in a technical support or customer service role. * Excellent verbal and written communication skills. * Ability to work in a fast-paced environment and handle multiple tasks simultaneously. * Customer orientation and problem-solving skills. **Benefits:** * Gross monthly salary of $9,600 * Performance-based bonus * Statutory benefits * SGMM (Social Security Medical Services) * 30 days of year-end bonus (aguinaldo) * Paid personal days * 50% cafeteria subsidy **Available Shifts** If interested, apply via WhatsApp at 56\-50\-96\-94\-15 and join a great team! *Encontrack’s selection process does not discriminate on any basis: gender, race, age, religious creed, political doctrine, social or physical condition, or sexual orientation.* Employment Type: Full-time Salary: Starting at $9,600.00 per month Benefits: * Employee discount * Major medical expense insurance * Discounted cafeteria service Workplace: On-site employment