Operations Coordinator

Description

Position Summary: Coordinate and supervise cleaning operations, ensuring proper resource allocation, staffing coverage, and service quality. Key Highlights: 1. Operational coordination and optimization of the corporate structure. 2. Ensuring service quality and customer support. 3. Management of material and financial resources. Specialized cleaning services for hospitals and laboratories Interested candidates should send their information to 477 641 4275 POSITION OBJECTIVE Coordinate and supervise cleaning service operations, ensuring correct resource allocation, staffing coverage, and service quality delivered to clients through efficient management of supervisors, equipment, supplies, and customer support—guaranteeing compliance with established quality and safety standards. PRIMARY FUNCTIONS AND RESPONSIBILITIES Operational Coordination Coordinate zone supervisors for proper scheduling of resources and task assignment Ensure staffing coverage across all contracted services Organize and optimize the company’s operational structure Monitor and report daily operational activities under your responsibility Quality Management and Customer Support Ensure customers receive optimal service and support in accordance with established standards Promptly and effectively address and resolve customer complaints and concerns Follow up on customer satisfaction Management of Material Resources Manage inventory of cleaning supplies and equipment Coordinate timely delivery of cleaning materials to client facilities Monitor and track the company’s transportation fleet Manage allocated financial resources and verify their appropriate use Administrative and Personnel Management **Perform administrative tasks:** schedule control, attendance tracking, and pre\-payroll processing Manage operational staff incidents Supervise compliance with occupational health and safety regulations Continuous Improvement Stay updated on current knowledge and procedures in the field Propose improvements to operational processes Education **Minimum:** Completed high school or equivalent **Preferred:** Technical degree or bachelor’s degree in Administration, Service Management, or related field Experience **Minimum:** 2 years in coordination or supervision roles within cleaning service companies **Preferred:** 3 or more years in industrial cleaning or facility management sectors Essential Technical Knowledge Chemicals and formulations used in the cleaning industry Professional cleaning procedures and techniques **Operation of specialized equipment:** floor polishers, pressure washers, industrial vacuum cleaners, etc. Knowledge of marble, tile, concrete, and other material floor polishing and cleaning Occupational health and safety standards, practices, and regulations Personnel management and handling of labor-related incidents Inventory and resource management