Customer Service

Description

Position Summary: We are seeking a strategic and organized Customer Service professional to ensure customer satisfaction and loyalty by managing the order-to-invoice process and coordinating logistics operations. Key Highlights: 1. Strategic role in Customer Service 2. End-to-end order-to-invoice cycle management 3. Operational coordination and incident resolution **At CAMFRI, we don’t just move products…** We move ideas, we move people, and above all: *we move results.* *We are a Mexican company with over 25 years of experience in transportation, logistics, and 4PL operational services,* ***multi\-temperature,*** *with presence in Mexico, the United States, and Canada.* Today, we seek a strategic, organized, and powerful mind… A professional specialized in **Customer Service** *capable of ensuring and guaranteeing customer satisfaction while fostering customer loyalty.* *We’re looking for you — your passion is* **Customer Service** **Profile:** * Bachelor’s degree in Marketing or Business Administration. * Proven ability to work in a dynamic environment, with capacity to plan and prioritize workload. * Demonstrable work experience in customer service. * Prior experience in fast-moving consumer goods (FMCG) is considered a plus, though not mandatory. * Verified knowledge and work experience with 3PL providers and international clients. * Data analysis: Ability to generate performance reports (OTIF, Fill Rate, Lead Time). * Proficiency in English (both spoken and written; interaction with the USA is required) — non-negotiable. **Key Responsibilities:** · Responsible for the national ORDER-TO-INVOICE process (order entry, appointment scheduling, tracking of pickups or deliveries, and invoice generation) · Scheduling product pickup appointments (validation and follow-up with warehouse) · Generating and tracking delivery appointments with customers. · Daily tracking of scheduled deliveries · Daily generation of performance indicator reports. · Daily inventory validation · Price validation (from order to invoice) · Operational coordination**: Acting as liaison between customers and internal departments (warehouse, traffic, billing, procurement). · Incident management**: Resolving issues related to shortages, damages, delays, or documentation errors, minimizing impact on the customer. · Preparing and presenting periodic KPIs (On-Time-In-Full, Accuracy, Incidents). · Effective communication**: Ability to clearly explain root causes and action plans. · Results-oriented**: Maintaining service quality even under complex operational conditions. **CAMFRI Benefits:** * Competitive salary. * Real growth and development opportunities. * High-performance work environment. * Challenging and impactful projects. * State-of-the-art facilities. * Ongoing training and development. * Benefits exceeding statutory requirements. **Here, there is no room for the ordinary. Here, we seek** ***extraordinary talent.*** ***For virtual job boards.*** Salary: $17,500\.00 per month Work Location: On-site employment