Summary: Seeking a Network Engineer to provide Tier 2 support, troubleshoot network incidents, and implement changes while maintaining documentation and collaborating with cross-functional teams. Highlights: 1. Provide Tier 2 support and act as escalation for Tier 1 2. Troubleshoot routing, switching, firewall, and wireless incidents 3. Strong analytical and troubleshooting mindset * Core Networking (Cisco\-focused) * Strong knowledge of TCP/IP, OSI model, and networking fundamentals * Advanced routing and switching (CCNP\-level depth) * VLANs, Trunking (802\.1Q), STP/RSTP/MST * EtherChannel, HSRP/VRRP/GLBP * Static and dynamic routing (OSPF, EIGRP, BGP) * Route redistribution and path selection optimization * ACLs (standard/extended), QoS, NAT/PAT * Multicast fundamentals WAN \& Edge Technologies * MPLS, Metro Ethernet, leased lines * SD\-WAN basics and operational support * VPN technologies (IPSec, SSL VPN, site\-to\-site) * WAN optimization and traffic engineering Monitoring \& Tools * Network monitoring platforms (SolarWinds, PRTG, Splunk, etc.) * Packet capture and analysis (Wireshark) * CLI\-based troubleshooting * SNMP, Syslog, NetFlow * ITSM/ticketing systems (ServiceNow, Remedy, Jira) Systems \& Automation (Desirable) * Basic Linux/Windows networking knowledge * Scripting fundamentals (Python, Bash, or PowerShell) * Configuration backup/automation tools * Infrastructure documentation Key Responsibilities * Provide Tier 2 support and act as escalation for Tier 1 * Troubleshoot routing, switching, firewall, and wireless incidents * Perform root cause analysis (RCA) * Implement approved changes and maintenance activities * Monitor network performance and capacity * Maintain technical documentation and diagrams * Coordinate with vendors and carriers for WAN issues * Ensure compliance with SLAs and operational KPIs * Support incident, problem, and change management processes Soft Skills * Strong analytical and troubleshooting mindset * Clear technical communication (written and verbal) * Ability to work under pressure and meet SLAs * Team collaboration and cross\-functional coordination * Customer\-oriented approach * Good documentation habits * Mentoring and supporting junior engineers Certifications (Preferred) * Cisco CCNP Enterprise (or equivalent knowledge) * CCNA (minimum baseline) * ITIL Foundation (desirable) This version is concise, professional, and tailored for Indeed’s formatting standards. Would you like me to also prepare a **shorter, candidate\-friendly summary** (like a job ad intro) that highlights growth opportunities and makes the role more appealing to mid\-level engineers? Sueldo: $70,000\.00 \- $90,000\.00 al mes Beneficios: * Apoyo para estudios * Seguro de vida * Vales de despensa Lugar de trabajo: remoto híbrido en Guadalajara, Jal.