Systems Assistant

Description

Job Summary: We are seeking a Systems Assistant with support experience to analyze, improve, and monitor technological processes, provide user assistance, and resolve incidents at the Conde de Valenciana Eye Hospital. Key Highlights: 1. System support (ERP or SAP BO) and user assistance. 2. Analysis, improvement, and monitoring of technological processes. 3. Multidisciplinary collaboration in analysis and development projects. **Fundación Conde de Valenciana seeks a Systems Assistant in Obrera \- Cuauhtémoc, Mexico City** ------------------------------------------------------------------------------------------------------ Conde de Valenciana Eye Hospital IAP is seeking: **Systems Assistant** We seek a candidate with experience in system support (preferably ERP or SAP BO), service-oriented mindset, and ability to analyze, improve, and monitor technological processes. Responsibilities include providing user assistance, resolving incidents, executing projects, generating reports, and ensuring proper operation of the Institute's technological tools. **Main Responsibilities** * Provide user support for the Institute's systems and applications. * Address requests and incidents related to applications, ERP systems, and scheduling tools. * Conduct requirements gathering, analysis, and configuration for new developments or enhancements. * Monitor errors, incidents, and logs generated by software. * Generate operational and executive reports for internal departments. * Identify opportunities for process and system implementation improvements. * Execute analysis or development projects according to the Institute's needs. * Collaborate with multidisciplinary teams to ensure proper project implementation. * Guide users on appropriate system usage and assist in problem resolution. **Requirements and Experience** * **Minimum 6 months of experience** in technical support, ERP/SAP BO consulting, data analysis, or related fields (including accounting if systems experience is included). * Experience in user assistance and functional support. * Knowledge of databases, ERP administration, and Microsoft Office suite. Rotating shift: Morning shift 7:00–15:00 / Afternoon shift 12:00–20:00, 8-hour workdays **We Offer:** * Option for indefinite-term contract * Statutory benefits from day one * Punctuality bonuses and food vouchers **Desired Education Level:** Higher education \- degree holder **Desired Experience Level:** Entry-level **Departmental Function:** Medicine / Health **Industry:** Hospital and Healthcare **Skills:** * Responsibility * Communication * Punctuality *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699c7e1d72000030008fe5c9\&source\=indeed*