**Recruitment and Selection Helen is seeking a Technical Support Manager in Centro - Benito Juárez, Mexico City** ----------------------------------------------------------------------------------------------------------------- We are looking for our next genius as Technical Support Coordinator to be the great leader of our specialized team implementing innovative technology for access control, identity verification, and recognition. **What are we looking for?** * Completed degree in Electronic Engineering, Mechatronics, Telecommunications, or related fields. * Minimum 3 years’ prior experience in technical supervision or management. * Practical experience and previous work in technical support, electronic maintenance, and quality control. * Ease and enthusiasm for customer interaction. * Natural leader, results-oriented, analytical, and proactive. **Key Responsibilities:** * Lead the national technical support team. Define objectives, perform continuous monitoring, and provide feedback. * Support and develop quality standards. * Develop action plans for technical failures. * Continuously improve processes, overall operations, and work teams. * Ensure ticket resolution within SLA. * Audit production, maintenance, and installation processes. (Prior knowledge and experience with turnstiles and access control is a plus.) * Troubleshoot, maintain, and diagnose electronic equipment. * Create SOPs. * Manage KPIs. * Proficiency in ISO standards (good technical practices). **What do we offer?** * Salary range: $20,000 to $30,000 monthly. * Dynamic and continuously evolving work environment. * Workplace: Mexico City. * Schedule aligned with operational demands. If you are interested, please apply through this channel. **Desired Education Level:** Bachelor’s degree — completed. **Desired Experience Level:** Managerial level. **Departmental Function:** Maintenance and repairs. **Industry:** Telecommunications. **Skills:** * Leadership * Support * Customer service * Electronics * Access control *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=695c2efd6800004400f6ce0a&source=indeed*