Job Summary: Administer and monitor the warranty collection process, overseeing information flow and ensuring compliance with established guidelines. Key Highlights: 1. Reduce debits to 0% in VWM warranty audits. 2. Achieve 100% compliance with VWM deadlines and guidelines. 3. Error-free claim entry into the SAGA system. **1\. GENERAL PURPOSE.** Administer and monitor the warranty collection process by overseeing the continuous flow of information between the Dealership and VWM’s Warranty Department. **Service Manager:** Processing special repair authorization requests, password requests, and Warranty Parts Warehouse operations. **Service Advisors:** Warranty repairs to be performed. **Parts Department:** Verify correct pricing of parts charged under warranty. **Advisors:** Verify accurate charging of ROs according to estimates. **Workshop Manager:** Delivery of warranty parts. **EXTERNAL PARTIES** **VWM:** Process warranty payments and deliver/ship parts correctly. **Customer:** Ensure complete satisfaction during warranty processing. **4\. KEY CHALLENGES.** · Reduce debits to 0% in warranty audits conducted by VWM. · Achieve 100% compliance with VWM deadlines and guidelines for parts delivery. · Achieve 0% error rate in warranty claim entry into the SAGA system. **5\. DECISION-MAKING AUTHORITY.** Advise staff on all matters related to warranty repairs, including validity of warranty repairs and received parts. **6\. OBJECTIVES.** · Verify that responsible departments within the warranty process comply with warranty granting guidelines and policies. · Validate repair orders based on warranty guidelines, collecting necessary supporting documentation. · Close Repair Orders (ROs) jointly with Accounting. · Enter and track requests in SAGA/2 with complete data. (Warranty Administration System). · Receive, pack, control, and store damaged material orderly prior to shipment. · Control and manage parts shipments to the Parts Recovery Control department. · Prepare Authorization Requests, as well as Courtesy Administration and Control documents. · Reconcile payments and debits. · Manage hanging files or electronic files, ensuring proper and complete filing of corresponding documentation. · Administer and control Courtesies via the SAGA/2 application, retaining appropriate supporting documentation. · Follow up on request payments. · Maintain control over paid / debited requests. · **7\. REQUIREMENTS:** **Age:** 25 to 45 years · **Education:** Bachelor’s degree in Business Administration · **Gender:** No preference · **Personal Appearance:** Impeccable presentation, service-oriented attitude, achievement-focused mindset, and negotiation skills. · **Required Knowledge:** Process execution and monitoring, planning and activity organization tools, computer operation; Office software (Intermediate Excel, Intermediate Word, Outlook), internet navigation. Minimum 1 year of automotive industry knowledge Preferred: Certified by VW de México Salary: Based on work competencies. Employment Type: Full-time, Indefinite-term Benefits: * Savings fund * Grocery vouchers Education: * Completed high school (Desirable) Experience: * Office: 1 year (Desirable) Work Location: On-site employment