Description
Job Summary:
We are seeking a Field Technical Support Engineer to diagnose failures, repair equipment, and promptly resolve technical incidents.
Key Highlights:
1. Field technical support role for customer service
2. Maintenance and repair of computer equipment
3. Ongoing training and field engineer position
**Compusof México**
We are looking for your talent as Field Technical Support in **Chihuahua.**
**Requirements:**
* Technical degree in computer science, systems, or equivalent in a related field
* Experience as a field engineer/technician in telecommunications, systems, technical support, or related areas (at least 6 months of experience)
**Knowledge:**
* Maintenance and repair of computer equipment.
* Laser printers.
* Telephony and networking (basic)
* Structured cabling (preferred)
* Configuration of Routers, Switches and Network Switches.\*
**Responsibilities:**
* Diagnose failures reported by customers.
* Replace components, track incidents, provide customer support, and close reports.
* 100% FIELD
**Job Responsibilities:**
Promptly resolve technical incidents and/or service requests arising from end-users within the timeframes agreed upon with the client.
**We Offer:**
* Training as a Field Engineer
* Ongoing training.
* Statutory benefits
* Per diems
**Work Arrangement:**
100% On-site field work
Coverage of locations outside the candidate's city of residence.