Summary: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values—Demonstrate You Care, Do the Right Thing, and Win as a Team—and we are currently seeking dedicated individuals who align with these values to join our team across various locations worldwide. **Job Summary** Assist and support all passengers, providing service for check-in, boarding, and deplaning. **Your Responsibilities:** Assistance and Appearance* Report punctually for your assigned duties. * Request assignments from your supervisor. * Coordinate and assist in transporting equipment and documentation. Document and Flight Information Review* Verify boarding gate assignments, first-class vouchers, and any other additional information provided by your supervisor or airline representative. * Listen attentively to the pre-flight briefing. Counter Opening* Report to counters according to the client’s required time prior to aircraft arrival. * Ensure counters are clean and ready to begin check-in. * Confirm availability of necessary documentation to initiate check-in. * When applicable, place airline- and aviation authority-required notices and/or information at the counter. Check-in* Review passenger documentation per airline policies. * Assign seats via automated system or manually. * Weigh baggage and, if excess is detected, apply the airline’s excess baggage charge procedure. * Issue boarding passes and baggage tags. * Carry out the entire check-in process efficiently. Ticketing* Collect ticket payments, excess baggage fees, and other applicable charges per airline policy. * Safeguard funds resulting from ticket sales and other airline-related collections. Deplaning* Verify availability of deplaning belt information and details on passengers with special needs before proceeding to the final waiting area. * Coordinate delivery of wheelchairs, trolleys, and other passenger-owned equipment traveling in the bulk compartment. * Announce completion of deplaning via radio. Boarding* Verify availability of required documentation and equipment from both the client and airline for boarding operations. * Initiate boarding at the client’s required time, making applicable announcements. * Apply applicable security procedures. * Keep stakeholders informed regarding boarding closure progress and other relevant information. Flight Closure* Close the flight within the timeframe established by the client. * Inform lounge staff of any last-minute passengers. * Apply security procedures for passengers who fail to board. * Generate applicable reports and documentation for submission to your supervisor or airline representative. Assistance to Passengers with Special Needs **Your Profile** * Prior experience in passenger service or customer care. * English language proficiency (Intermediate–Advanced). * Flexibility with working hours. * Excellent communication skills, ability to work under pressure, and a service-oriented attitude. **What We Offer*** Market-competitive base salary * Statutory benefits * Additional benefits and perks * Ongoing training * Career development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.