Position Summary: We are seeking a Floor Manager with leadership skills and a strong focus on customer service, responsible for coordinating area operations, ensuring excellent service, and supervising staff. Key Highlights: 1. Leadership and customer service orientation 2. Staff supervision and coordination 3. Resolution of incidents and customer complaints At Grupo Orenes, we believe in people for who they are and what they contribute. We value talent regardless of age, gender, nationality, or any other condition. Therefore, we also positively value applications from candidates with a disability certificate, as diversity makes us stronger as a team. **Casino Caliente Chihuahua** is looking for a **Floor Manager**. **Position Description:** We are seeking a Floor Manager with leadership skills and a strong focus on customer service, responsible for coordinating area operations, ensuring high-quality service, and supervising staff to meet quality standards. **Main Responsibilities:** * Supervise and coordinate floor staff (waiters, sales staff, etc.). * Guarantee efficient and high-quality customer service. * Organize table assignments and customer flow. * Promptly resolve customer incidents or complaints. * Verify cleanliness, order, and presentation of the area. * Support staff training and evaluation. * Coordinate with kitchen and bar to ensure agile service. * Monitor service timing and ensure adherence to standards. **Requirements:** * Minimum 1 year of experience in a similar position. * Completed or ongoing bachelor’s degree. * Knowledge of customer service and staff management. * Flexible availability for work schedule. * Professional appearance. **Competencies:** * Leadership. * Teamwork. * Effective communication. * Problem solving. * Service-oriented attitude. * Organization and decision-making. **We Offer:** * Monthly net salary of $16,772. * Statutory benefits. * Excellent working environment. Our commitment is to evaluate all applications under equal conditions, regardless of age, gender, nationality, race, or disability. We promote a diverse and inclusive workplace and positively value applications from candidates with a disability certificate.