Summary: The Trainer is responsible for onboarding, training, and ensuring the success of agents, managing ongoing training needs, and maintaining compliance. Highlights: 1. Onboard and train agents effectively 2. Accountable for agent hiring/onboarding success and ongoing training 3. Ensure compliance with policies, procedures, and regulations **Job Summary** Trainer **Responsibilities** * Onboard and train Supplier’s agents * Accountable for the hiring/onboarding success of new agents, along with ongoing training needs that arise from performance improvement plans or new policy/process changes. * Hold calibrations and meetings with the Bolt training team. * Ensure compliance with all relevant policies, procedures, and regulations, including those related to Bolt’s customer privacy and data security. * Responsible for preparing weekly and monthly training reports