Customer Quality Engineer I

Description

Summary: Lead Customer Quality Engineer responsible for addressing customer complaints, ensuring compliance with security standards, and coordinating quality-related actions for all customers. Highlights: 1. Lead Customer Quality Engineer role 2. Focus on customer satisfaction and quality issue resolution 3. Utilize problem-solving and quality tools **Job Description** Visteon is advancing mobility through innovative technology solutions that enable a software\-defined future. Our state\-of\-the\-art product portfolio merges digital cockpit innovations, advanced displays, AI\-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two\-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3\.87 billion and secured $6\.1 billion in new business. **Job Purpose:** Lead Customer contact in charge of Quality Customer Engineers (Answer the customer complaints through 8D´s, do fast response about issues, attend the customer with replacement material, sorting parts, give corrective actions) for ALL customers **Key Job Responsibilities:** * Promote compliance with security standards in their area of influence and/or responsibility. * Know and apply the corporate and local procedures of the Quality System as applicable. * Monitoring of PR’s, 8D’s, and Status by Claims to meet internal and customer requirements. * Ensure customer protection and updating of the daily report in the event of quality failures. * Follow\-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing. * Monitor scorecard or equivalent Warranty. * Coordinate audits of actions related to action plans, PR and customer failures on the floor. * Update and analysis of information for TED and special presentations. * Coordinate sorting/reworks and campaigns at customer location required. * Coordinate sorting/analysis according Customer priority with the Technical. Coordinate the customer meetings to present advance about the Claims. **Critical experiences required to be ready for this job**: * Dealing with customers * Problem solving (5Why’s, 8D, Fishbone, 5D) * Quality tools (Control Plan, PFMEA, MSA, SPC) * Automotive Industry experience **Job Snapshot** Updated Date 24\-Apr\-2026 Job ID J10790 Job Discipline Customer Quality Location Planta Chihuahua, Chihuahua, Chihuahua, Mexico Experience 8 \- 10 Years Employee Type Full Time Employees Employee Subtype Regular