Level 2 Operational Support Technician

Description

Job Summary: We are seeking a Level 2 Operational Support Technician to handle and document service orders, perform hardware and software functionality testing, and ensure compliance with service level agreements. Key Highlights: 1. Experience in preventive and corrective maintenance of computer equipment. 2. Focus on problem-solving and customer service. 3. Opportunity for professional development in an innovative environment. We are a technology services integration company specializing in innovative solutions built upon the latest information technologies. Our commitment is to contribute to the development and improvement of various sectors across industry and government. If you are passionate about preventive and corrective maintenance of computer equipment and related devices, **We have a place for you!** ### **Level 2 Operational Support Technician** **Mandatory Requirements:** * Completed technical degree; diploma required. / Bachelor's degree (internship status acceptable) in Computer Systems, Informatics, Information Technologies, or related field. * Minimum one year of experience in preventive and corrective maintenance of computer equipment. * Solid knowledge in the field. * Familiarity with ticketing tools. **Key Responsibilities:** * On-site handling of service orders for registered requests or incidents from the service desk. * Execution of hardware or software component functionality tests that may exhibit failures causing operational interruption of equipment, to issue the corresponding technical diagnosis. * Ensuring compliance with service level agreements. * Documenting resolution of requests and incidents and compiling evidence of provided support. **Required Competencies:** * Teamwork and collaboration. * Problem-solving. * Innovation. * Excellent customer service. * Effective communication. * Results-oriented. **We Offer:** * Gross monthly salary: $12,700 MXN. * Statutory benefits from day one. * 31-day bonus (aguinaldo). * Grocery vouchers (vales de despensa). * Paid special leave. * Work schedule: Monday to Friday, 9:00 AM to 7:00 PM. ***Willingness to travel across different locations within CDMX is essential.*** **If you meet the profile and are interested in this position, please apply through this channel.** *At this organization, we foster a discrimination-free workplace. Discrimination is defined as any distinction, exclusion, restriction, or preference—whether intentional or not—that is not objective, rational, or proportionate and that has the purpose or effect of impeding, restricting, hindering, diminishing, or nullifying the recognition, enjoyment, or exercise of human rights and freedoms when based on one or more of the following grounds: ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social, economic, health or legal status, religion, physical appearance, genetic characteristics, migration status, pregnancy, language, opinions, sexual preferences, political identity or affiliation, marital status, family situation, family responsibilities, language, criminal record, or any other ground; discrimination also includes homophobia, misogyny, any manifestation of xenophobia, racial segregation, antisemitism, as well as racial discrimination and other related forms of intolerance. We promote equal opportunity, labor equality, and non-discrimination; therefore, we align with Section III of Article 1 of the Federal Law to Prevent and Eliminate Discrimination (LFPED), or any other condition protected under federal, state, or local laws. In our recruitment, selection, hiring, training, and retention processes for all employees, equal employment opportunities are guaranteed, and consequently, any sexist bias or request for medical certificates confirming non-pregnancy or absence of Human Immunodeficiency Virus (HIV) is strictly prohibited.*