Bilingual Supervisor

Description

Summary: This BPO Supervisor role involves leading and developing a customer service team, ensuring high performance, quality service, and strong client satisfaction. Highlights: 1. Lead and develop a customer service team 2. Drive continuous improvement and optimize workflows 3. Ensure quality standards and client satisfaction **BACK OFFICE DE CHIHUAHUA is seeking a Bilingual Supervisor in Chihuahua, Chihuahua** ------------------------------------------------------------------------------ We're looking for a **BPO Supervisor** to lead and develop a team of customer service agents in **Chihuahua**. This role is key to ensuring high performance, quality service, and strong client satisfaction. ### **Responsibilities** * Lead, coach, and motivate a team of agents. * Monitor KPIs/SLAs and drive continuous improvement. * Manage performance, attendance, and training. * Resolve conflicts and support a strong team culture. * Ensure quality standards, compliance, and client satisfaction. * Analyze performance reports and optimize workflows. **Desired education level:** Bachelor's degree \- currently pursuing **Desired experience level:** Mid-level **Departmental function:** Commercial / Sales **Industry:** Outsourcing / Offshoring *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69b9c7d35c00003900115fff\&source\=indeed*