Key Account Analyst

Description

Job Summary: Provide analytical and operational support to the platinum account team, ensuring proper execution of processes and generating actionable insights. Key Highlights: 1. Professional development with a career plan 2. Continuous training on advanced platforms and tools 3. Focus on in-depth data analysis and process improvement **JOB OBJECTIVE** Provide analytical and operational support to the platinum account team by delivering actionable insights and ensuring correct execution of account operational processes. **RESPONSIBILITIES** * Conduct in-depth analysis of telemetry and platform usage data to identify trends, patterns, and improvement opportunities. * Generate recurring reports, customized dashboards, and *ad\-hoc* analyses for the TAM and the client. * Support the Inplant in root cause analysis of recurring issues identified in first-level support. * Monitor operational ticket management, order management, and purchase\-sales orders, ensuring compliance with established processes. * Collaborate with the TAM in preparing business reviews (KPIs), providing analytical backing and key performance data. * Audit data quality and platform configurations to ensure reporting accuracy. * Assist in documenting account operational processes and solutions. **KEY STRENGTHS** * Analytical and Quantitative Thinking * Attention to Detail and Accuracy * Process Organization and Management * Data Visualization * Data-Driven Problem Solving * Team Collaboration and Support * Effective Time Management **SKILLS AND COMPETENCIES** * Ability to interpret and analyze large volumes of data and complex situations. * Advanced Excel skills (pivot tables, complex formulas) and Business Intelligence tools (e.g., Power BI, Tableau). * Knowledge of telemetry platforms (e.g., MyGeotab) at an advanced reporting level. * Communication skills to clearly and concisely present analytical findings and reports. * Strong organizational skills to manage multiple tasks and prioritize effectively. **KNOWLEDGE AND PROFESSIONAL EDUCATION** * Academic Background: Industrial Engineering, Actuarial Science, Business Administration, Finance, or related field (with focus on data analysis). * Technical Knowledge: Databases (SQL queries desirable), BI platforms, CRM. * Languages: Intermediate English (capable of reading technical documentation and generating reports). **REQUIREMENTS** * Professional Experience: 1–2 years in roles such as Data Analyst, Business Intelligence Analyst, Operations Analyst, or Account Support. * Technical Experience: Demonstrable hands-on experience in report generation, dashboard creation, and data analysis. * Availability: Willingness to work in a hybrid model and attend key meetings. **DEMOGRAPHIC PROFILE** * Location: Residency in Torreón, Coah., with ability to commute to company offices as required. **WE OFFER** * Competitive Salary: Attractive and market-competitive base salary. * Benefits: * Statutory Benefits (IMSS, year-end bonus, vacation time). * Benefits Beyond Statutory Requirements (e.g., food vouchers, major medical expense insurance). * Professional Development: Career path toward senior analyst, Business Intelligence, or even TAM roles. * Training: Ongoing training on our platform, products, and advanced data analytics tools. Employment Type: Indefinite-term contract Salary: $14,000\.00 \- $16,000\.00 per month Benefits: * Savings fund * Major medical expense insurance * Company-provided mobile phone * Complimentary uniforms * Food vouchers Education: * Completed Bachelor’s degree (Preferred) Language: * English (Preferred) Workplace: On-site employment