Passenger Service Agent

Description

Position Summary: This role assists and supports passengers by providing comprehensive service from check-in to deplaning in a dynamic aviation environment. Key Highlights: 1. Comprehensive passenger assistance in a global aviation sector 2. Teamwork in a dynamic and fast-paced environment 3. Opportunity for continuous development and training Summary: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values—Show You Care, Do the Right Thing, and Win as a Team—and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Assist and support all passengers throughout their check-in, boarding, and deplaning processes. **Your Responsibilities:** Assistance and Appearance* Report punctually for assigned duties * Request assignments from supervisor * Coordinate and assist in transporting equipment and documentation Review of Documentation and Flight-Related Information* Verify boarding gate assignments, first-class vouchers, and any other supplementary information provided by the supervisor or airline representative. * Pay close attention during the pre\-flight briefing. Counter Opening* Arrive at counters according to the time required by the customer prior to aircraft arrival. * Ensure counters are clean and ready to begin check-in. * Confirm availability of necessary documentation to initiate check-in. * Where applicable, place airline- and aviation authority-mandated notices and/or information on the counter. Check\-In* Review passenger documentation per airline policies. * Assign seats via automated system or manually. * Weigh baggage and, if excess is detected, apply applicable charge procedures per airline policy. * Issue boarding passes and baggage tags. * Efficiently complete the entire check-in process. Ticketing* Collect ticket payments, excess baggage fees, and other applicable charges per airline policy. * Safeguard funds resulting from ticket sales and other airline-related collections. Deplaning* Verify availability of deplaning belt information and details regarding passengers with special needs before proceeding to the final waiting area. * Coordinate delivery of wheelchairs, strollers, and other passenger-owned items traveling in bulk. * Announce completion of deplaning via radio. Boarding* Verify availability of required documentation and equipment from both customer and airline for boarding execution. * Initiate boarding at the time specified by the customer, making applicable announcements. * Apply applicable security procedures. * Keep stakeholders informed regarding boarding closure progress and other relevant information. Flight Closure* Close the flight within the timeframe established by the customer. * Inform lounge staff of any last-minute passengers. * Apply applicable security procedures for non-boarding passengers. * Generate required reports and documentation for submission to supervisor or airline representative. Assistance to Passengers with Special Needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum 2 years’ experience in passenger service or customer service. * English language proficiency (Intermediate – Advanced). * Flexibility in working hours. * Excellent communication skills, ability to work under pressure, and service-oriented attitude. **What We Offer*** Competitive base salary * Statutory benefits * Additional benefits and perks * Continuous training * Development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing an inclusive workplace where all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.