Position Summary: This Administrative Assistant position focuses on database management, warranty tracking, customer support, and technician sourcing, requiring administrative experience and familiarity with warranty processes. Key Responsibilities: 1. Manages databases and documents warranty cases 2. Tracks reports and shipments of spare parts 3. Provides support to stores, technicians, and end customers **Position:** Administrative Assistant **Other similar titles:** Data Entry Clerk **Responsibilities:** * Telephone support (Call Center) * Data entry and monitoring of departmental databases. * Documentation and filing of warranty cases. * Effective tracking and closure of warranty reports. * Management and tracking of spare parts shipments for warranty and sales purposes. * Monitoring spare parts inventory to prevent stock shortages. * Administration of service satisfaction surveys for departmental and CSA performance analysis and evaluation. * Monitoring of equipment failures. * Providing support to stores, technicians, and end customers. * Sourcing and recommending technicians to expand the service network in Mexico. **Requirements:** * One year of experience * Administration * Negotiation * Report writing * Customer service * Conflict resolution * Refrigeration * Warranty processes * Maintenance * Completed or incomplete degree in Mechanical Engineering, Electromechanical Engineering, Business Administration, or related field * HVAC Technician certification **Workplace and Benefits:** Schedule: Monday to Friday, 9:00 AM to 5:00 PM Salary: $18,000 gross monthly. Benefits: \- Statutory benefits. \- Individual Major Medical Expense Insurance. \- Life Insurance. \- Sick leave days. \- Annual performance bonus. \- Snack bar. \- Beverage bar. \- Employee discount. **Temporary Position** Position Type: Full-time Salary: $18,000.00 per month Work Location: On-site employment