Customer Service Agent

Description

Job Summary: We are seeking a Customer Service Representative with advanced English proficiency to serve as the first point of contact, resolving client employees’ inquiries empathetically and efficiently. Key Highlights: 1. Provides comprehensive and empathetic support to clients' employees. 2. Serves as the first point of contact for diverse and operational inquiries. 3. Participates in special projects and HR operations support. **Opening: Customer Service Representative (Advanced English)** **Schedule:** Monday to Friday, **7:00 a.m. – 4:00 p.m.** **MT** **Job Description** We are looking for a **Customer Service Representative** with **advanced English proficiency** to provide comprehensive support to clients' employees. This role will function as the **first point of contact**, handling inquiries related to payroll, attendance, HR technology, benefits, and other operational processes. The person in this position will be responsible for **investigating, resolving, or escalating requests** to the appropriate team, ensuring **empathetic, professional, and efficient service**. **Key Responsibilities** * Receive and screen confidential calls from employees. * Escalate questions and cases to supervisors, HR, account managers, or other teams. * Submit documentation to relevant departments (e.g., disability claims, leave of absence requests, grievances, etc.). * Resolve inquiries regarding: * PTO (vacation time) * Pay deposits and pay stubs * Benefits enrollment * Deductions * Assist users with password resets and system access issues. HR Operations Support * Participate in and track special projects. * Conduct employment verifications. * Provide support for assignments or more complex cases. **Requirements** * **Minimum 1 year of experience in Customer Service** (mandatory). * **High school diploma** (required). * Bachelor’s degree in Human Resources or related field (**preferred**). * **Advanced English proficiency** at **C1 level** (verbal and written communication). * Experience or familiarity with **CRM systems**. * Ability to work independently and collaboratively within a team. * Excellent organizational skills, time management, and attention to detail. * Problem-solving ability while maintaining an empathetic and professional attitude. **Key Competencies** * Customer service * Effective communication * Empathy * Problem solving * Organization and follow-up * Team collaboration **\#CSR25** Employment Type: Full-time Salary: Up to $21,600\.00 per month Work Location: On-site