Position Summary: We are seeking a Software Support Coordinator to manage teams, ensure SLA compliance, and perform data diagnostics and application triage. Key Responsibilities: 1. Supervision and training of support teams 2. Service Level Agreement (SLA) management 3. Data diagnostics in SQL/NoSQL and application triage **Join our team!** We are looking for your talent as a "Software Support Coordinator" with knowledge of operating systems (networks, databases, programming languages, and leadership). **COMPUTER SYSTEMS ENGINEER, SOFTWARE DEVELOPMENT, OR RELATED FIELD.** Responsibilities: **- Team supervision:** Manage, train, and monitor the performance of support analysts. - **SLA management:** Ensure that Response and Resolution Times comply with established Service Level Agreements. - **Reporting:** Generate monthly performance metrics (KPIs), reports on recurring incidents, and root cause analyses. **- Data diagnostics (SQL/NoSQL):** Execute diagnostic and data validation queries in SQL Server and review collections/documents in MongoDB to rule out data integrity errors. **-** Application triage:** Determine whether an incident originates from the Frontend (Angular), Backend/API (C# ASP.NET, Python), or mobile application (Kotlin). - **Logs and monitoring:** Basic interpretation of server logs and application errors to provide detailed reports to the development team (DevOps/Devs). Send your CV to 967 706 01 35 Job Type: Full-time, Indefinite-term Salary: $17,500.00 per month Benefits: * Savings fund * Company parking * Free parking * Option for indefinite-term contract * Cafeteria service * Free uniforms Relocation/moving capability: * 29264, Fátima, Chis.: Ability to commute to work without issues or plan relocation prior to starting employment (Mandatory) Application question(s): * Where do you currently reside? * Do you have experience in Software Support? How long? * What is your age? Education: * Completed bachelor’s degree (Mandatory) Work location: On-site employment