Position Summary: Appointment Coordinator focused on customer service, efficient communication, and calendar management to optimize service delivery. Key Highlights: 1. Customer service and verbal fluency 2. Efficient appointment scheduling and follow-up 3. Promotion of customer punctuality MAIN RESPONSIBILITIES * Make and receive calls to schedule appointments. * Conduct appointment confirmation calls (up to 24 hours prior to the appointment). * Assist customers with inquiries related to the service, as required. * Track and monitor appointment metrics and follow-up activities. * Send reminders for the first service (service welcome) and mileage-based services. * Contact inactive customers. * Achieve efficient distribution of appointments among mechanics. * Schedule appointments efficiently and equitably so work can be completed the same day whenever possible. * Maximize customer punctuality through appointment confirmation. REQUIRED COMPETENCIES · Education: High school diploma completed. · Experience: Customer service, verbal fluency, sales skills. · Strong oral and written communication skills. Employment type: Full-time Salary: $12,000.00 - $13,000.00 per month Benefits: * Employee discount * Option for indefinite-term contract * Employee referral program * Major medical expense insurance * Life insurance Workplace: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
