Monitoring Advisor

Description

Job Summary: We are seeking a dynamic profile with programming knowledge and customer service experience to monitor applications and manage incidents. Key Highlights: 1. Dynamic and technology-driven environment 2. Application monitoring for transactional flow 3. Communication and response to events or alerts If you are interested in working in a dynamic and technology-driven environment, this opportunity may be for you! Requirements: * **Technical high school diploma or Bachelor’s degree** in Computer Science, Information Technology, or related field. * **Basic programming knowledge.** * Experience or interest in **customer service**. * **Flexible schedule availability** to work rotating shifts (changes every 3 months). * **Work modality:** Three weeks working remotely (Home Office) and one week on-site per month. We offer: * Monthly salary: **$12,000 gross** * **Statutory and above-statutory benefits**, including: * Major and minor medical expense insurance. * Grocery vouchers: $3,800 monthly * **50 days of Christmas bonus (aguinaldo)** * **50% vacation premium** * Other additional benefits Responsibilities: * Monitor applications to ensure proper **transactional flow**. * Identify and track potential system incidents. * Communicate and respond to detected events or alerts. Employment type: Full-time Salary: $12,000.00 per month Benefits: * Grocery vouchers Work location: Hybrid remote work in Cuauhtémoc, CDMX