Resumen del Puesto: This role leads diagnosis and documentation of rejected units, provides technical support, and ensures quality and continuous improvement in customer complaint management. Puntos Destacados: 1. Leading diagnosis and documentation of rejected units 2. Providing specialized technical support to key projects 3. Contributing to continuous improvement of quality systems **Descripción de la empresa** Since its spin\-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide\-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software\-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19\.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87\.000 employees in more than 100 locations worldwide. **Descripción del empleo** * Leading the diagnosis and documentation related to 0KM and Field Return units rejected by customer, ensuring precise and reliable analyses grounded in deep product design and functional knowledge. * This position provides specialized technical support to key projects by delivering comprehensive insights derived from completed analyses. * Activities that combine analytical and design skills with appropriate knowledge of software and hardware technology, aimed at defining, designing, * Creating, testing, implementing, and modifying information systems that contain software as the main component. * Responsible for analyzing parts rejected by customers and produced by ANS plants, and preparing an analysis report that includes the investigation steps and documented results. * Responsible for applying the customer complaint management procedure and keeping it updated. * Responsible for meeting the customer’s deadlines. * Collaborates with quality engineers from ANS plants to implement corrective and preventive actions in the quality management system and process documentation. * Maintains contact with the Customer Relations department and provides feedback when requestes. * Contributes to the global standardization of quality processes and incorporates them into their activities. * Contributes to the continuous improvement of the quality system and manual by setting and optimizing procedures and policies within their area of responsibility. * Participates in project launches; provides input in the APQP process based on the history of customer complaints. * Responsible for performing analyses according to customer requirements and coordinating their implementation in internal processes. * Responsible for acknowledging and complying with customer\-specific requirements implemented in internal processes. **Requisitos** * Bachelor's degree in engineering. * Advanced English. * Knowledge of specific requirements from ISO/IATF 16949\. * Customer\-specific requirements. * SAP (complaints database). **Información adicional** We are committed to building an inclusive and discrimination\-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes. \#LI\-FE2 Ready to take your career to the next level? The future of mobility isn’t just anyone’s job. Make it yours! **Join AUMOVIO. Own What’s Next.**