***netLogistik*** **is a company dedicated to providing Technology services for the supply chain, always striving to deliver added value to our customers, and is currently ranked #23 among Top Companies in Expansion.** Education: Incomplete or completed degree in Computer Science or related field Experience: At least 1 year of customer support experience in a Service Desk, NOC, or Technology Call Center Responsibilities and obligations You will be responsible for telephone-based customer support and service. Qualifications and skills Proficiency in Microsoft Office Suite, PCs, and digital communication tools. Proficiency in: CRM, Power BI, server monitoring tools **Intermediate-Advanced English** **Availability to cover weekend shifts (with weekdays off)** **Benefits** Attractive salary Statutory and above-statutory benefits Year-round courses and training programs Career development plan and growth opportunities within the department 100% payroll employment model Work arrangement: Hybrid Position type: Full-time, indefinite-term contract Salary: $16,000.00 – $18,000.00 per month Benefits: * Salary increases * Complimentary beverages * Free parking * Option for indefinite-term contract * Employee referral program * Major medical expense insurance * Company-provided mobile phone * Grocery vouchers Experience: * Service Desk: 1 year (Preferred) Language: * Intermediate-Advanced English (Preferred) Work location: Hybrid remote work in Tlalpan, Mexico City