Position Objective Assist customers in finding solutions regarding any issues they may encounter. Main Responsibilities Receive customer requests through various contact channels * Gather necessary information to follow up on customer requests * Follow up on assigned cases within established timeframes * Escalate issues to the immediate supervisor to resolve customer issues within established times and processes * Be empathetic toward the customer to achieve resolution * Provide feedback to your trainer regarding opportunities for improvement in different processes that impact customer experience. Candidate Profile 6 months of customer service experience required. \* Proficiency in Office software. \* Excel at 50% skill level * Preferably experience in customer solution campaigns. Value Proposition Statutory benefits: Vacation starting at 12 days per year, annual vacation bonus of 25%, year-end bonus of 15 days per year, increasing based on tenure. * Working conditions: Monday to Saturday. Flexible scheduling. Life insurance. * Job benefits: Training program tailored to the position and for developing personal skills. University partnerships. * Financial benefits: Payroll advance. Access to credit card. Discounts starting from 10% on products at Elektra and Salinas \& Rocha stores, available for cash purchases from day one and for credit purchases after 9 months of employment. Personal loan with preferential rate after 2 years. Currency exchange. Investment accounts. Savings fund. * Services: Access to nutritionist, psychologist, dentist, library, contests and programs to improve your health, guidance and support for achievements, new family members, and important celebrations. * Promotions and agreements for you and your family: Discounts at gyms, cinemas, entertainment centers, concerts, restaurants, department stores, optical shops, laboratories, clinics, schools, language schools, universities, airlines, travel agencies, car dealerships, and daycare centers. Code: 32C7CUT1VG Id: 5298252