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Job Summary: We are seeking professionals to enhance their experience by providing technical support in English and resolving SQL Server issues for the film industry. Key Highlights: 1. Opportunity for professional development and continuous training. 2. Excellent work environment and team-building activities. 3. Enhance your professional experience in technological solutions. **About the Company** We are a company that develops technological solutions for the film industry; we are looking to bring on board individuals ready to take on the challenge of enhancing their professional experience \- **Job Requirements** * **Education:** University degree in Computer Science (recent graduates), or other disciplines with knowledge of technologies and/or software understanding; alternatively, a technological high school diploma with knowledge of information technologies (programming languages, databases, etc.) * Basic database knowledge * **Ability to hold fluent conversations in English (non-negotiable)** * Effective communication skills. * **Experience:** * Minimum 1 year of experience in technical support and/or customer service and support ***You must be available to rotate shifts across three shifts, with two rotating days off throughout the week.*** ***Hybrid work mode: 2 days per week in the office, except when working the night shift*** **SHIFTS:** *Morning shift:* 7 AM to 3 PM Afternoon shift: 12 PM to 8 PM Night shift: 5 PM to 1 AM **Job Responsibilities** * Provide technical support to users in English * Diagnose and resolve SQL Server-related issues. * Maintain smooth communication with internal teams and clients. * Document and manage incidents and support requests. * Participate in the continuous improvement of support processes and tools. * Collaborate with other departments to ensure customer satisfaction. **Additional Benefits and Perks** * Hybrid work opportunity (on-site and remote). * Continuous training and professional development opportunities. * Statutory benefits * Grocery vouchers starting at the 4th month * Major medical insurance and life insurance after one year of service * Excellent work environment and team-building activities. * Permanent position The hiring process lasts two to three weeks. Job Type: Full-time Salary: $12\.00 \- $14\.00 per month Benefits: * Option for an indefinite-term contract * Major medical insurance * Life insurance * Additional vacation days or paid leave * Grocery vouchers Application Questions: * Can you hold fluent conversations in English? * How long would your commute be from your home to Parques del Pedregal neighborhood, near Perisur? * Are you available to rotate shifts and days off? * What was your most recent monthly income? Work Location: Hybrid remote work in 14010, Parques del Pedregal, CDMX
