Technical Support

Description

Job Summary: Provides technical support and user assistance by managing requests and incidents through a ticketing system. Key Responsibilities: 1. Remote technical support for users 2. Ticket management (creation, tracking, and closure) 3. Resolution of technical incidents **Job Opening: Technical Support Assistant / User Support** **Location:** Coyoacán (15 minutes from Perisur) **Job Objective** Provide technical support and user assistance by tracking requests and incidents via a ticketing system. **Responsibilities** * Remote technical support for users * Ticket management **(creation, tracking, and closure)** * Resolution of technical incidents * Monitoring of billing processes * Registration and control of incidents * Support in optimizing online stores **(Shopify / Adobe Commerce – desirable)** **Required Profile** * Completed technical degree (mandatory) * Experience in customer service (mandatory) * Excel proficiency (basic to intermediate) * Residence within a maximum of 1\.5 hours from the location **Working Hours** * Monday to Friday: 9:00 a.m. to 5:00 p.m. * Rotating weekends (Saturday or Sunday) * One weekday day off **We Offer** * Salary: $10,500 gross monthly * Statutory benefits * Additional benefits **Application** Send your CV via WhatsApp to **55 8406 9516**, indicating the job title Salary: $10,500\.00 per month Application Question(s): * In which borough and neighborhood do you reside? * How long would it take you to travel from your home to the vicinity of Perisur Plaza? * What is your highest level of education? * Do you have an employment verification letter from your most recent employer? Otherwise, you will be considered * The salary is non-negotiable — do you agree? * Weekend days off are rotating — do you agree? * What was your most recent salary? Work Location: On-site employment