Job Summary: ADVANCED DATA SERVICES is seeking a Remote Support specialist to provide telephone support, manage incidents, and ensure the proper functioning of computer equipment and operating systems in Tlalpan, Mexico City. Key Responsibilities: 1. Telephone support and management of customer incidents/requests. 2. Ensuring the proper functioning of equipment and operating systems. 3. Documentation of assigned tickets. **ADVANCED DATA SERVICES S.A. DE C.V. is seeking Remote Support staff in Tlalpan, Mexico City** ----------------------------------------------------------------------------------------- On-site Remote Support ADVANCED DATA SERVICES S.A. DE C.V. is seeking Remote Support personnel for the Banorte project, directly at the Tlalpan, Mexico City offices **ADS**, a leading company providing Information Technology services — you are invited to join their team! **Remote Support.** **Working Hours:** Monday to Friday, 8:00 AM to 7:00 PM **Responsibilities:** * Provide telephone support to the client’s business units for incident/request resolution. * Contact end users to address requested incidents/requests. * Ensure the proper functioning of computer equipment and peripherals. * Provide remote support for Windows 7, 8, 10, and 11 operating systems, Microsoft Office applications, client proprietary systems, and antivirus systems. * Document assigned tickets with logs, screenshots, and textual descriptions. **Required Knowledge:** * Microsoft Office suite: installation, configuration, and operation. * Microsoft 365: configuration and operation (preferred). * Use of collaborative platforms (Teams, Zoom, and/or Webex). * Use of IT tools. * Antivirus software: installation, configuration, updates, and quarantine (preferred). * Knowledge of Windows Server roles (e.g., Active Directory, DNS, IIS) and administrative tools. **Desired Education Level:** High School Diploma (Upper Secondary) **Desired Experience Level:** Mid-level **Departmental Function:** Maintenance and Repairs **Industry:** Telecommunications **Skills:** * Remote Technical Support * Customer Service * Incident Documentation *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69d972363f000031003961e2\&source\=indeed*