**Database Analyst with Call Center Analysis Experience (WFM Area)** Seeking: Objective: Manage statistical analysis processes to maximize business profitability. Profile: * Bachelor's degree in Computer Science, Information Technology or Administration * 1 year of experience in similar positions such as real-time dialer WFM in a call center Responsibilities: Monitor KPIs of assigned campaigns to ensure compliance with NPS and project efficiency metrics. Identify risks based on daily trends. Perform continuous analysis of current vs. historical performance to detect deviations and make necessary adjustments. Analyze, evaluate and process volume and/or demand of processes and TMOs (times). Analyze, evaluate, process and monitor periodic workload trends. Analyze and predict future demand (forecasting). Analyze and monitor operator development, performance and productivity. Proficiency with WFM tools (Avaya, Genesys, Java) Skills: MS Office Suite Excel (Intermediate) Call Center Metrics Database Management Power BI (Intermediate) Call Center KPIs Reporting Work Location: Iztacalco Schedule: Monday to Saturday, full time Salary: $15,000 gross, benefits from day one **Interested candidates should send their CV through this platform or via WhatsApp 55 1200 2296 to Tania Bautista, stating your salary expectations and availability**