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Location:
Temixco
Category:
Management & Support

Indeed
Data and Reporting Development Analyst
*This vacancy comes from the job board Talenteca.com*
### **Job opening at Pick and Collect S.A de C.V, located a few minutes from Six Flags - Tlalpan, Mexico City**
**Data and Reporting Development Analyst**
This opportunity is aimed at individuals who wish to join the WFM area and strengthen their reporting and data analysis skills, with the possibility of advancement within the company.
The position allows you to learn call center processes while applying your Excel knowledge and report generation skills. An intermediate/advanced level Excel test will be administered as part of the selection process, ensuring you have the necessary foundation to perform and grow.
The work schedule is Monday through Saturday, with an early Saturday departure and fixed Sunday off. We also provide designated break times. This role is ideal for individuals eager to learn, organized, results-focused, and seeking an environment where they can develop their abilities and gradually take on responsibilities.
If you want to grow within WFM, strengthen your analytical skills, and build your professional career, this position provides the tools and support needed to achieve that.
**Desired education level:**
Upper Secondary
**Desired experience level:**
Intermediate Level
**Departmental function:**
Customer service
**Industry:**
Insurance / Insurance Company
**Skills:**
* Discipline
* Initiative
* Analysis
*This vacancy comes from the job board Talenteca.com:*
*https://www.talenteca.com/anuncio?j_id=6905351d5b00003c008bbd62&source=indeed*

Magisterio Nacional 161, Tlalpan Centro II, Tlalpan, 14000 Ciudad de México, CDMX, Mexico
Negotiable Salary

Indeed
Leader in Reports and WFM Strategy
*This vacancy comes from the job board Talenteca.com*
### **Vacancy for the company Pick and Collect S.A de C.V in Near Six Flags - Tlalpan, Mexico City**
**Leader in Reports and WFM Strategy**
This opportunity is aimed at a professional with at least one year of experience in call centers and strong Excel, data analysis, and table management skills, who wishes to take on a role where they can organize their own projects, propose strategies, and carry out analyses independently.
The position combines structured work with the freedom to implement your own methods, encouraging initiative and the ability to generate measurable results. An Excel test will be applied as part of the selection process.
Conditions and benefits:
* Schedule from Monday to Saturday, with Sundays and holidays off.
* Allocated time for breakfast (15 min) and lunch (1 hour).
* Opportunity for continuous learning.
**Desired education level:**
Upper Secondary
**Desired experience level:**
Expert Level
**Departmental function:**
Customer service
**Industry:**
Insurance / Insurance Company
**Skills:**
* Planning
* Leadership
* Decision making
*This vacancy comes from the job board Talenteca.com:*
*https://www.talenteca.com/anuncio?j_id=6905342c5b00003c008bbd32&source=indeed*

Magisterio Nacional 161, Tlalpan Centro II, Tlalpan, 14000 Ciudad de México, CDMX, Mexico
Negotiable Salary

Indeed
Data Analyst / WFM Call Center
ECD, s.a. de c.v. **Database Analyst.**
**Address:** Tlalpan delegation, 5 minutes from MB Santa Úrsula
REQUIREMENTS:
* **Education:** Partial or completed bachelor's degree in Computer Science, Actuarial Science, Finance, Administration, or related field.
* **Desirable experience in a data analyst role.**
* **Rotating shifts**
**1 \- M\-S 10 a.m. to 7 p.m., 1 day off on Saturday or Sunday**
**M\-S 12 p.m. to 9 p.m., 1 day off on Saturday or Sunday.**
Data Analyst 100% on-site
* **Salary** $14,000\.00 net monthly
Proficiency in EXCEL (essential)
SQL (desirable)
**RESPONSIBILITIES:**
* Monitoring KPIs
* Creating and managing strategies to ensure delivery of information to operational areas.
* Analyzing and interpreting Contact Center campaign statistics.
* Developing and automating reports for tracking results and metrics.
* Intermediate knowledge of SQL and query languages.
* Excellent analytical skills.
* Proficiency in office suite: (advanced Excel, including lookups, formulas, validation, macros, and data analysis).
* Experience with data visualization tools (e.g., Tableau, Power BI) is preferred.
* Basic knowledge of programming tools.
**Interested candidates should apply through this platform; contact will be made via WhatsApp**

Magisterio Nacional 161, Tlalpan Centro II, Tlalpan, 14000 Ciudad de México, CDMX, Mexico
MXN 14,000/year

Indeed
WFM Coordinator Call Center (Tlalpan)
ECD, Multichannel Communication Innovation, is requesting:
**WFM Workforce Coordinator On-site**
**APPLY IF YOU MEET THE REQUIREMENTS**
Objective: Ensure that information systems and technology are efficiently managed to improve operations and decision-making. This includes optimizing processes, managing and analyzing data, and integrating systems.
**Education**: Bachelor's degree in Computer Science, Actuarial Science, Mathematics, Finance, Engineering, or related field.
**Gender**: Indifferent.
**Requirements:** Experience as WFM or MIS or similar role in a Contact Center. **(Preferred)**
Exams will be administered for confirmation
* Excel **(Advanced)**
* Power BI **(Intermediate)**
* SQL **(Intermediate)**
* Knowledge of Call center metrics.
**Schedule:** Monday-Friday from 9:00 a.m. to 6:00 p.m., rotating day off on Saturday or Sunday.
**Salary**: 18,000 net monthly + 4,800 net bonus
**Responsibilities:**
* Creation of BI Dashboards
* Coordinate the team of database analysts in the call center.
* Responsible for analysis, administration, and management of databases and KPIs of the Contact Center.
* Definition of dialing, mailing, call to action, and SMS strategies for different campaigns.
* Creation and management of strategies to ensure delivery of information to operational areas.
* Analysis, interpretation, and presentation of Contact Center campaign statistics.
* Develop and automate reports for tracking results and metrics, supporting decision-making.
* Monitor performance metrics and generate strategic reports, analyze and optimize resource planning to meet service levels.
**Knowledge:**
* Database strategy and administration, expert level (SQL, DML, Access).
* Predictive and descriptive analytics.
* Call Center KPIs for sales, customer service, and collections campaigns.
**Skills:**
* Supervisory experience over personnel.
* Analytical and synthesis skills.
* Results-oriented.
* Effective communication.
**Interested candidates should apply through the provided channel**

Magisterio Nacional 161, Tlalpan Centro II, Tlalpan, 14000 Ciudad de México, CDMX, Mexico
MXN 18,000/year
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