**Join the Grupo Esperanza Team** **Position: Technical Support Level 2** **Job Objective** Provide second-level technical support to users and operational teams, addressing and resolving more complex incidents to ensure operational continuity, proper functioning of the technological infrastructure, and efficient service delivery in accordance with Grupo Esperanza’s standards. **Requirements** * Education: Technical degree in Computer Science, Systems, Networking, or related field. * Experience: **1 to 2 years** in intermediate or Level 2 technical support. * **Valid driver’s license — mandatory.** * Knowledge of: * Windows operating systems (7, 10, 11) * LAN/WiFi networks, IP, and basic routers and switches **Key Responsibilities** * Diagnose and resolve Level 2 hardware, software, and network incidents. * Follow up on escalations from Level 1 support team. * Perform preventive and corrective maintenance on computer equipment. * Configure printers, peripherals, and mobile devices. * Conduct basic server monitoring and manage access rights and permissions. * Install software, updates, patches, and antivirus programs. * Document solutions and reports in the ticketing platform. **We Offer** * **Net salary: $10,000 to $11,000 per month** * Benefits exceeding statutory requirements * Weekly payroll * Grupo Esperanza benefits * Job stability * Career development opportunities within a solid company with over **50 years of history** Employment type: Full-time Salary: $10,000.00 – $11,000.00 per month Benefits: * Educational support * Savings fund * Employee discount * Discounts and preferential pricing * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Flexible working hours * Employee referral program * Discounted cafeteria service Workplace: On-site employment