Position Objective Implement transformation strategies in Call Center processes to improve customer service experience and optimize operational processes as required by the business. Main Responsibilities Implement tools that enhance customer service experience.\* Integration of communication platforms with Salesforce.\* Differentiated treatment for customers. Candidate Profile Knowledge in accounting, finance, administration, economics or related fields.\* Language: intermediate level English.\* Skills: advanced Microsoft Office suite, technological tools for call centers (Avaya technology), process and systems orientation, agile methodology. Value Proposition **Statutory Benefits:** Vacation starting at 12 days per year, annual vacation bonus of 25%, thirteenth salary of 15 days per year, increasing based on tenure.\* Working Conditions: 8-hour workdays, Monday through Friday. Flexible scheduling. Life insurance.\* Job Benefits: Training program tailored to the position and for personal skill development. University partnerships.\* Financial Benefits: Payroll advance. Access to credit card. Discounts starting from 10% on products at Elektra and Salinas & Rocha stores, available in cash from day one and on credit after 9 months of employment. Personal loan with preferential rate after 2 years. Currency exchange. Investment accounts. Savings fund.\* Services: Access to nutritionist, psychologist, dentist, library, contests and programs to improve your health, guidance and support for achievements, new family members, and important celebrations.\* Promotions and Partnerships for you and your family: Discounts at gyms, cinemas, entertainment centers, concerts, restaurants, department stores, optical shops, laboratories, clinics, schools, language institutes, universities, airlines, travel agencies, car dealerships, daycare centers. **Code:** 2UB7QGMEHG Id: 5372490