Call Center Leader / Monitoring and Improvement Supervisor Minimum 1 year of seniority Completed bachelor's degree * Intermediate Excel (formulas, databases, tables) * SIEBEL, S1 * Database analysis Operational strategies * * Personnel management * Problem solving and critical thinking * Leadership * Teamwork * Time management * Working under pressure and goal-oriented * Analytical ability * Strategic skill * Adaptability and flexibility * Lead and supervise work teams * Analyze databases to identify operational opportunity areas * Conduct audits to ensure compliance with processes and policies * Monitor key performance indicators * Foster a positive and productive work environment * Supervise field operations