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We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including finance experts, legal specialists, data scientists, developers, engineers, and designers.\n\n\n**What are we looking for?**\n==========================\n\nJunior Banker\n\n\n**Description** \\*\n\n\nComprehensively manage high-potential clients within the Personal Banking segment to achieve profitability, revenue, cost, and return objectives according to strategies defined by Personal Banking Management. Effectively manage clients within their portfolio based on each client's life cycle and individual strategy to develop, engage, or retain them, while increasing customer satisfaction to gain greater market share (volumes and products) profitably through effective promotion of banking products and services, providing excellent quality personalized service and attention.\n\n\n**Your responsibilities**\n\nEnsure high-quality service for profitable branch customers, preferred customers, customized commercial banking clients, high-value banking segment customers, and personal banking portfolio clients.\n\n\nCarry out effective promotional and sales activities for the range of products and services offered by Personal Banking and Commercial Banking within the BBVA Group, closely monitoring progress using management tools specifically developed for tracking customer development.\n\n\nManage assigned portfolio clients, seeking to increase their loyalty and engagement with the bank by selling additional products and services that meet their needs.\n\n\nPromptly address and resolve any complaints from clients assigned to your portfolio in compliance with institutional regulations.\n\n\nCompile and maintain up-to-date single-client files for Personal Banking clients assigned to your portfolio, strictly adhering to the regulations established by the BBVA Financial Group.\n\n\nEnsure periodic renewal of documentation for high-risk clients.\n\n\nEnsure compliance with Quality Standards and Service Levels established by the BBVA Financial Group.\n\n\nIncrease loyalty among Personal Banking clients through proactive account management and a comprehensive client perspective, selling additional products and services tailored to their needs.\n\n\nProvide personalized advisory services to Personal Banking clients through regular visits offering comprehensive solutions based on their specific requirements.\n\n\nDevelop clients identified as having high potential—those with high incomes detected and assigned to your portfolio.\n\n\nRetain clients who currently have significant relationships with the institution.\n\n\nDedicate at least 70% of daily available time to sales and servicing of the client portfolio.\n\n\nMaintain and update the single file for each client assigned to your portfolio, strictly complying with BBVA-defined regulations.\n\n\nTimely manage the recovery of credits contracted by clients.\n\n\n**Qualifications**\n\n**If you have:**\n\nCompleted Bachelor’s degree in Business Administration, Accounting, Economics, Finance, or related field.\n\n\nActive affiliation with a banking institution.\n\n\nMinimum of 12 months of experience as a Banker or Account Executive.\n\n\nStrong knowledge of banking products: consumer credit, credit cards, insurance, etc.\n\n\nExperience in telephone sales (desirable)\n\n\nProficiency in the following competencies: \n\n \n\n\n\n\\- Negotiation.\n \n\n* Customer service\n* Goal-oriented work and leadership.\n\n**Compensation and Benefits**60 days of bonus pay, 20 vacation days, and vacation premium exceeding statutory requirements.\n\n\nMajor Medical Expense Insurance and health campaigns\n\n\nTraining and development through online courses, enrollment in our Commercial Diploma program, BBVA University, and BBVA Language Center\n\n\nLife insurance covering 40 months of salary in case of natural death\n\n\nPrivate retirement plan in addition to social security, with employer contributions.\n\n\nPreferential interest rate loans\n\n\nCorporate uniforms\n\n\nCultural and sports activities\n\n\nAgreements and promotions at over 15,000 establishments and online sites\n\n\nCareer planning and development\n\n\nIf you require a reasonable accommodation\\* during your selection process, please inform the recruiter at your first contact.\n\n\nAt BBVA, we believe that having a diverse team makes us a better bank. 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We are seeking a professional with skills in the financial field and experience in financial advisory.\n\n \n\nRequirements:\n\n* Original high school diploma\n* Previous experience as a Financial Advisor is desirable.\n* Knowledge in finance and banking is desirable.\n* Ability to provide personalized financial advice to clients.\n* Results-oriented and ability to work in a team.\n* Excellent verbal communication skills.\n* Pleasant appearance and persuasive abilities.\n\n \n\nWe Offer:\n\n* Competitive weekly salary plus attractive commissions.\n* Statutory benefits.\n\n \n\nIf you meet the requirements and are passionate about the financial field, this is your opportunity. Join our team of Financial Advisors at Grupo Salinas! 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You must demonstrate your ability to properly detect and analyze areas of opportunity, providing efficient proposals that will be implemented within operations to improve our **call center** process.\n\n \n\nAn Excel test will be administered to verify your knowledge; your skill level must be advanced.\n\n \n\nWe offer a competitive base salary plus bonuses, a dynamic and collaborative work environment where you can apply your auditing knowledge and skills. Break and meal time are provided. Your days off will be fixed: Sundays and Saturday afternoons.\n\n \n\nOur working hours are: Monday to Friday (8:45 AM to 6:00 PM) and Saturday (8:45 AM to 2:00 PM\\).\n\n \n\nWe would be delighted to meet you. 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Flexible scheduling. Life insurance.\\* Job Benefits: Training program tailored to the position and for personal skill development. University partnerships.\\* Financial Benefits: Payroll advance. Access to credit card. Discounts starting from 10% on products at Elektra and Salinas & Rocha stores, available in cash from day one and on credit after 9 months of employment. Personal loan with preferential rate after 2 years. Currency exchange. Investment accounts. Savings fund.\\* Services: Access to nutritionist, psychologist, dentist, library, contests and programs to improve your health, guidance and support for achievements, new family members, and important celebrations.\\* Promotions and Partnerships for you and your family: Discounts at gyms, cinemas, entertainment centers, concerts, restaurants, department stores, optical shops, laboratories, clinics, schools, language institutes, universities, airlines, travel agencies, car dealerships, daycare centers.\n \n \n\n**Code:** 2UB7QGMEHG\n \n \n\nId: 5372490","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761166297000","seoName":"senior-manager-contact-center-transformation","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-temixco/cate-customer-service-call-center/senior-manager-contact-center-transformation-6414928606707412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"9b22d86e-d88d-4c39-84d6-9daf1709cb46","sid":"dd064155-7ff3-4394-900b-2428fd25c0df"},"attrParams":{"summary":null,"highLight":["Implement customer service strategies","Integrate communication platforms with Salesforce","Advanced Microsoft Office skills required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1761166297398,"categoryName":"Customer Service - 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We are looking for a proactive individual with attention to detail and a passion for delivering excellent service. This position is ideal for someone seeking stability, growth, and an environment where every day counts. If you're interested in the world of tractor-trailers and want to develop within the commercial and administrative area, this opportunity is for you.\n\n **What are the main responsibilities?**\n\n \n\n* Answer customer calls and visits, providing basic information about available units.\n* Prepare simple quotations and follow up with prospects.\n* Enter customer and sales data into internal databases.\n* Organize and prepare necessary documentation for deliveries.\n* Verify unit status by phone with yards and workshops.\n* Assist with reports and general administrative tasks within the commercial department.\n\n **What requirements are important for the position?**\n\n \n\n* Minimum education: completed high school or technical administrative degree.\n* Minimum of 1 year of experience in customer service or administrative sales.\n* Basic proficiency in Microsoft Office (Word, Excel, Outlook).\n* Ability to organize documentation and manage databases.\n* Excellent service attitude, clear communication, and professional demeanor.\n* High organizational capacity and task follow-up skills.\n\n **What do we offer?**\n\n \n\n* Base salary of $10,000 pesos per month, net.\n* Statutory benefits.\n* Vacation time according to law.\n* Christmas bonus (Aguinaldo).\n* Social security.\n* Monthly commissions.\n* Growth opportunities.\n* Monday to Friday from 9am to 6pm, Saturdays from 9am to 2pm.\n\n **Who are we?**\n\n \n\nWe are a company specialized in buying and selling tractor-trailers and transportation units. We operate in a key industry for national mobility and logistics, offering reliable solutions to our customers. 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