Customer Service Officer

Description

Job Summary: APM Terminals is seeking a professional who will serve as the first point of contact for customers, ensure the execution of services and products, and report deviations—while maintaining a high level of empathy and customer attention. Key Highlights: 1. Growth, career, and leadership opportunities. 2. Being part of a team shaping the future of global trade. 3. Working for a world-leading company in digital transformation. APM Terminals Join us as we continue shaping the future of global trade and making a meaningful impact in communities worldwide. Discover your potential with APM Terminals and become part of a team redefining industry standards. Apply now—and let’s build a brighter future together! **What do we offer as a company?** APM Terminals offers outstanding growth, career, and leadership opportunities for those with the ambition, drive, and dedication to become among the best. In addition to working alongside a team of talented professionals, you’ll have the chance to experience diverse cultures and make friends around the world. If you envision yourself as part of a team helping the global economy grow through our worldwide network of customers and terminals, we’d love for you to apply to our open positions! **What are the key responsibilities of this role?** * Serve as the first point of contact for customers and users of the export operations. * Ensure that product and service execution within the terminal is carried out by the relevant departments. * Report deviations in product and service execution for timely review by the relevant departments and levels. * Build service and product bridges through daily customer and user interactions. * Deliver exceptional treatment, attention, and respect to internal and external customers and users—positively distinguishing our company from competitors. * Maintain a consistent level of empathy and customer attention aligned with company values. * Report on and address the performance of electronic tools. * Provide solution alternatives to customers and users for daily tasks. * Share additional positive services and products with relevant teams and levels—benefiting the market or specific/key accounts. * Analyze trends and business under controlled conditions. **What talent are we looking for?** * Education + Minimum high school diploma; bachelor’s degree in international trade and business or a related discipline preferred. * Training + Basic knowledge of ISO 9001\-2015 and ISO 14001\-2015 standards. + Intermediate/advanced English proficiency. * Experience + Minimum 1 year of experience in a similar role, including cargo release procedures and handling in port facilities. If you’ve read this far, we’re delighted to know you’re interested in this opportunity. And if you wish to use your skills to make a difference, we look forward to your application—apply now! **Join a globally leading company as we embark on a digital transformation that will define the industry and revolutionize global trade!** **If you enjoy taking on major challenges, now is the time to join APM Terminals!** \#LI\-VB1 \#LI\-POST Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .