MC Plásticos de México Your ally in creating successful Personal Care, Beauty, and Health products. Since 1974, at Grupo MC we have worked to help our customers in the Hygiene, Beauty, and Health industries bring concepts to life as viable products that contribute to people's well-being through high-quality products. Our comprehensive solution covers product conceptualization, plastic packaging manufacturing, formulation, manufacturing, filling, and packaging, providing full control over the production chain with all the benefits this represents for our customers. We are currently seeking: **CUSTOMER SERVICE COORDINATOR** Requirements: * Bachelor’s degree in Marketing, International Relations, Business Relations, Business Administration, or related field * Minimum of 2 years of experience in a similar position * Advanced English (verifiable) * Proficiency in Microsoft Office * SAP knowledge (desirable) * Experience preparing commercial area reports and indicators Soft Skills: * Negotiation and assertive communication * Strategic thinking Key Responsibilities: * Ensure receipt and management of customer requirements, guaranteeing timely communication with Planning and Production * Monitor compliance with sales plans, shipments, and inventory levels * Maintain continuous communication with customers, providing periodic updates on order status * Develop customer service performance indicators * Prepare monthly sales budgets based on demand forecasts * Identify risks and propose mitigation strategies, managing priorities with Planning * Ensure accurate and timely data updates in SAP to prevent errors and delays At Grupo MC, we know that each team member is essential to fulfilling the promise we make to our customers: manufacturing their products as if they were our own! At GRUPO MC, we do not use child labor in any of our processes and protect adolescent work in accordance with guidelines and considerations established by the International Labour Organization conventions. At Grupo MC, we are committed to equal opportunities; therefore, our Talent Acquisition process is based on candidates’ competencies, skills, and experience. We reject any act of discrimination based on ethnic or national origin, sex, gender, age, color, race, social or economic condition, health status (provided the nature of the work does not adversely affect the candidate's condition), legal status, religion, physical appearance, genetic characteristics, migration status, pregnancy, language, opinions, sexual orientation, political identity or affiliation, marital status, family situation, family responsibilities, language, or any other reason. At Grupo MC, it is prohibited to request medical certificates of non-pregnancy or Human Immunodeficiency Virus (HIV), or any type of commission, as a requirement for hiring, continued employment, or promotion.