Summary: This role is responsible for being the customer's voice, ensuring their requirements are met, and driving continuous improvement in quality objectives and customer satisfaction. Highlights: 1. Advocate for customer quality and requirements 2. Lead continuous improvement actions 3. Focus on problem prevention and systemic solutions **Objective** Be responsible for acting as the customer's voice within the organization and ensure that their specific requirements are met. Ensure that external quality objectives and customer scorecard indicators, as well as the impact they represent for the company, are on target and establish continuous improvement actions. **Main Responsibilities** * Monitoring of customer portals (performance, scorecard, certifications) and management of improvement actions * Handling and responding to customer complaints and field returns within the specified period. * Analyze external scrap trends and establish containment and continuous improvement actions. * Lead validations of engineering changes and tooling replacements with the customer until approval (PPAP submission, customer review, and approval) * Minimize line stoppages with the customer due to quality issues. * Ensure deployment of containment measures for quality issues with the customer within 24 hours. * Attend scheduled customer meetings at the established frequency. * Lead monthly PFMEA and Control Plan audits. * Develop and implement systemic actions for problem prevention and horizontal deployment. **Position Requirements** * Skilled in the use GD\&T, Magma. * Knowledge in IATF 16949\. * Quality Clients Platform. * Core tools and six sigma advanced. * English proficient * 5 years of experience in automotive companies. *At Nemak, Diversity, Equity and Inclusion (D\&I) play a fundamental role in everything we do and are the underlying platform on which our culture is built. We foster a culture that is safe, respectful, fair and inclusive for all of our employees and job applicants. Our value proposition relies on innovation and cross\-cultural teamwork, which is only possible when we strive for belonging and commitment to Diversity, Equity and Inclusion. We understand the impact equality and of varied perspectives that welcome better ideas to solve complex problems for improvement and transformation.* *We are proud to have bias\-free conditions of employment, including recruiting, hiring, placement, and promotions, and we welcome all our employees and job applicants. We strongly prohibit any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.*