We are **Euromundo**, **Mexico's largest Tour Operator**, offering the widest selection of air seats and national and international tourist destinations. We specialize in delivering memorable travel experiences through high-quality service. We invite you to join our team as a **Reservation Agent**, a key position in customer service and tourism service management. **Responsibilities** * Manage **customer reservations** through various channels: email, WhatsApp, and phone. * Prepare **customized quotations**, confirm reservations, and record information in the system. * Handle **cancellations and modifications**, in accordance with established policies and procedures. * Coordinate the booking of **tours and activities** with external providers. * Prepare **daily sales reports** for tours and activities. * Provide **customer service** focused on the traveler’s experience and sales closure. **Requirements** * Basic knowledge of **hotel locations, tourist destinations, and archaeological zones**. * Proficiency in **Microsoft Office suite**. * Experience in **cash handling and POS systems**. * Use of **CRM systems**. * Experience in **sales and customer service**. * Experience or knowledge of **Artificial Intelligence tools**. * Prior experience in the **tourism sector** is desirable. **Benefits** * Base salary (100% paid via payroll). * Statutory benefits. * Ongoing training. * Job stability. * Indefinite-term employment contract. * Free uniforms. * Option for permanent contract. **BY JOINING OUR TEAM: YOUR PASSION IS OUR BEST JOURNEY.** Job type: Full-time, Indefinite term Salary: $12,000.00 \- $13,000.00 per month Benefits: * Option for permanent contract * Free uniforms Application question(s): * Have you worked with a reservation CRM? * How many years of experience do you have in the tourism sector? Work location: On-site