Temascaltepec de Gonzalez Sales - Outbound Job Listings

Senior Customer Service Analyst | Retail Clients64842922416513120

Indeed

Senior Customer Service Analyst | Retail Clients

Be the key liaison with the country’s leading retail chains We are seeking a **Senior Customer Service Analyst** with solid experience in **retail and self-service clients**, who is eager to take on a strategic role within a mass-consumption company—directly impacting service levels, order fulfillment, and satisfaction of key clients such as **Walmart, Soriana, Oxxo, and Chedraui**. This position is **not traditional customer service or call center work**. Here, you will be responsible for processes, analysis, operational follow-up, and continuous improvement in relationships with strategic accounts. What will you do in this role? * Manage and track purchase orders through retail/self-service portals. * Serve as the primary contact point between retail customers and internal departments (logistics, planning, billing). * Ensure on-time delivery, adherence to agreed-upon dates, and service-level commitments. * Analyze service, order, and deviation KPIs to support decision-making. * Develop reports and dashboards using advanced Excel. * Identify process improvement opportunities that enhance operational efficiency and customer experience. * Support coordination and follow-up of the customer service team’s activities. What are we looking for in you? * Completed bachelor’s degree and official diploma in Industrial Engineering, Logistics, Business Administration, or related field. * **2–5 years** of experience in customer service, logistics, or supply chain, specifically with **retail/self-service clients**. * **Mandatory experience managing retail portals** (Walmart, Soriana, Oxxo, and/or Chedraui). * Proficiency in **advanced Excel** (pivot tables, dashboards; macros preferred). * Analytical, organized, and results-oriented profile. * Ability to collaborate across multiple departments and perform effectively under operational pressure. *Call center or traditional customer service experience is not considered.* What do we offer? * Competitive salary and benefits exceeding statutory requirements. * Major medical expense insurance and food vouchers. * Professional development plan within the supply chain and retail customer service function. * Dynamic, structured work environment with real-world challenges. * Direct exposure to strategic retail-chain clients. Employment type: Indefinite-term contract Salary: $30,000.00 – $35,000.00 per month Benefits: * Life insurance * Food vouchers Application questions: * Do you have experience managing portals with retail-chain clients? (Specifically Walmart, Chedraui, Soriana, Oxxo) MANDATORY REQUIREMENT — DO NOT APPLY IF YOU LACK THIS KNOWLEDGE. * Do you hold your official diploma and professional license? * What is your date of birth? * Which advanced Excel tools do you master (macros, dashboards, pivot tables)? Work location: On-site

Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico

MXN 30,000-35,000/year

Indeed

Call Center Advisor

Join us Banking Call Center We offer: * Base salary * Fixed rest days: Sundays and Saturday afternoons * Uncapped commissions * Direct and immediate hiring * Paid training You only need: * To be of legal age * Basic computer skills * Strong verbal communication skills * Immediate availability Job type: Full-time Salary: $8,000.00 - $13,514.82 per month Benefits: * Educational support * Flexible schedules Work location: On-site employment

Alfredo Zárate Albarrán 412, Valle Verde y Terminal, 50140 Toluca de Lerdo, Méx., Mexico

MXN 8,000-13,514/year

Indeed

Telephone Agent

END THE YEAR WITH A JOB! We are seeking telephone agents. - Office-based work - Fixed weekend rest (Saturday and Sunday) - Competitive salary - Fixed salary + attractive commissions - Fixed working hours WHAT ARE YOU WAITING FOR!! Tell us about your experience and schedule your interview via WhatsApp at: 5669457669 Job Type: Full-time Salary: $8,000.00 - $15,300.00 per month Benefits: * Salary increases * Free beverages * Option for an indefinite-term contract Work Location: On-site employment

Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico

MXN 8,000-15,300/year

Indeed

Telephone Advisor

These are phone-based activities: \- Schedule management. \- Application of surveys for market research. \- Customer service. Work consists of 3 hours daily, Monday through Friday. Job type: Part-time Salary: $1,500.00 \- $2,000.00 per week Benefits: * Flexible hours * Option for indefinite contract Work location: On-site position

Guadalupe 317, Delegación San Buenaventura, 50110 San Buenaventura, Méx., Mexico

MXN 1,500-2,000/month

Telephone Support Agent64523281629953124

Indeed

Telephone Support Agent

Experience SONDA Transform your career here! Why join SONDA? The answer is simple: because, just like you, we love what we do, we are passionate about innovation, and we believe that through knowledge and technology we will not only transform our customers' businesses but also the future. At SONDA, you'll experience a work environment with diverse opportunities for personal and professional growth—an excellent place to learn and contribute to improving people's quality of life through technology. We're looking for a **Computer Equipment Support Technician** who wants to learn and transform their career. You'll have the opportunity to: * Provide first-level customer support * Onsite support at the client's corporate office Ideal if you have knowledge and experience in: * Technical support * Corrective and preventive maintenance of computers and printers. What can you expect from us? * Work flexibility, promoting balance between your personal and professional life. * Professional development and continuous enhancement of your skills, always aligned with your interests. * A collaborative, diverse, and innovative environment that encourages teamwork. * Onsite work at Ignacio Longares 108, 50200 San Francisco Totoltepec, Méx., in front of EXPORTEC park, Monday to Saturday, 8 hours per day. * Salary: 8,365 gross What do we offer? SONDA Academy, an educational platform for continuous learning designed to maximize your professional development. We are a team, and we want to support you in balancing your personal and professional life, which is why we offer the SONDA Wellness program, promoting various initiatives focused on your physical, mental, and social well-being. And much more! \+ Diversity \+ Inclusion \= Innovation and collaboration At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive atmosphere that encourages professional growth with equal opportunities. Because we know that a diverse environment is fundamental to driving innovation, we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability. Join our team!

Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico

MXN 8,365/month

RADIO OPERATORS COORDINATOR64374979280385125

Indeed

RADIO OPERATORS COORDINATOR

We are an **external service provider for Megacable installations**, experiencing constant growth. Our commitment is to provide fast, reliable, and high-quality service. We are seeking a **Radio Operators Coordinator** who wants to join a dynamic team and contribute leadership, operational control, and knowledge of the telecommunications sector. **Position Objective** Supervise and manage the radio operator team responsible for **confirming and assigning internet and telephone services** to field technicians, ensuring **efficiency, accuracy, and achievement of operational indicators**. **Responsibilities** * Coordinate daily activities of the radio operator team. * Validate actual customer confirmations before assigning services. * Manage assignment and tracking of work orders (installations, reconnections, changes, cancellations). * Monitor key performance indicators: effective confirmations, cancellations, response times. * Identify and correct **poor operational practices** (false confirmations, duplicate orders, incorrect closures). * Generate productivity and performance reports. * Train staff on customer service protocols and Megacable procedures. * Ensure smooth communication between operators, technicians, and overall coordination. **Requirements** * **Completed high school diploma or partial technical degree / bachelor's degree** (Administration, Telecommunications, or related field). * **Minimum of 2 years of mandatory experience** in coordinating radio operator teams or operational call centers. * Knowledge of **telecommunications service installation and maintenance processes (Megacable, Izzi, Totalplay, Telmex, etc.)**. * Proficiency with **management systems**. * Intermediate Excel skills (reporting, tracking, data management). * Availability to **work under pressure and goal-oriented environments**. **Skills and Competencies** * Operational leadership and team management. * Clear communication, firm yet empathetic attitude. * Analysis and monitoring of performance indicators. * Organization, discipline, and results focus. * Ability to resolve incidents and make quick decisions. **We Offer** * Base salary: **$10,000 – $12,000 MXN gross per month** (depending on experience). * **Bonuses for achieving operational targets.** * Professional growth within the operations department. * Continuous training. * Excellent working environment. Employment type: Full-time, Indefinite duration Salary: From $12,000.00 per month Benefits: * Option for indefinite contract * Discounted cafeteria service Experience: * RADIO OPERATOR IN TELECOMMUNICATIONS: 2 years (Required) * RADIO OPERATIONS COORDINATOR: 2 years (Required) Work Location: On-site

Blvr. José María Pino Suárez 103, 5 de Mayo, 50090 Toluca de Lerdo, Méx., Mexico

MXN 12,000/year

Indeed

Call Center Executive

Reina Madre Toluca is looking for: **Call Center Executive** Responsibilities * Provide telephone support to patients or potential patients in order to schedule appointments and/or provide advice regarding the services and procedures offered at the clinic. * Create and keep updated the profile of new or returning patients to schedule their appointments. * Receive and route patient complaints to specialized Contact Center staff for proper handling. * Act as an intermediary between patients and branches to resolve or clarify patient inquiries. * Schedule: Mixed shifts from 12:00 PM to 8:00 PM, Monday through Sunday, with a rotating weekly day off WE OFFER: * Base salary * Statutory benefits from day one * Grocery vouchers * Productivity bonus * Discounts for employees and family members

Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico

Negotiable Salary

Indeed

REPARTIDOR (A) B

REPARTIDOR (A) B **Fecha:** 24 oct. 2025 **Ubicación:** Toluca, Mexico State, MX, 50010 **Empresa:** Farmacia San Pablo MISIÓN DEL PUESTO Entregar a domicilio los productos de farmacia solicitados por los clientes a través de Call Center o Digital, de acuerdo con los procesos correspondientes, con el fin de lograr la satisfacción de los clientes y contribuir al logro de los objetivos de entrega ESCOLARIDAD Secundaria EXPERIENCIA De 3 a 6 meses OTROS CONOCIMIENTOS (MÍNIMOS NECESARIOS) MISIÓN DEL PUESTO Entregar a domicilio los productos de farmacia solicitados por los clientes a través de Call Center o Digital, de acuerdo con los procesos correspondientes, con el fin de lograr la satisfacción de los clientes y contribuir al logro de los objetivos de entrega ESCOLARIDAD Secundaria EXPERIENCIA De 3 a 6 meses OTROS CONOCIMIENTOS (MÍNIMOS NECESARIOS)

Fray Buenaventura Merlin 207, Barrio de San Bernardino, 50080 Toluca de Lerdo, Méx., Mexico

Negotiable Salary