*This vacancy comes from the Talenteca.com job board* ### **Vacancy for the company Administradora de Cartera in Francisco Murguia \- Toluca, State of Mexico** **AnalystofQuality\-callcentercollections** ----------------------------------------- Weareinconstantgrowthandwewantyoutojoinourgreatfamily,tothesuccess,weareopeningnewfacilitiesandwehaverecentclients,forthisreasonweneedyou,ifyouhaveexperienceandrequirementsdon'thesitatetoapply. **Functions:** -------------- Promotetheuseandapplicationofpolicies,proceduresandguidelinesestablished;usingthequalitychecklist,assessinginafairandobjectiveamanneraphoneconversationbetweenacollectionsrepresentativeandthecustomer,thusobtainingameasureofperformanceintermsofqualityscoreanddrivingcontinuousimprovement. * Monitor calls from the contact center, provide feedback. * Access recordings of phone calls made by Telephone Collections Executives. * Meet established work plan meeting daily monitoring quotas. * Provide feedback to Telephone Collections Representatives and develop improvement strategies. **Requirements:** --------------- * 1 year of experience as a call center collections executive * Minimum 6 months of experience: Quality Analyst in contact center, calibrations, call monitoring, in collections call center. * High school diploma. * Valid INE. * Proof of tax status. * Intermediate Excel skills. **We offer** ------------- * Base salary * Bonuses/vouchers * Statutory benefits from the first day of training/hiring. * Indefinite-term contract. * Growth plan. * Free transportation from: * Metro El Rosario to the call center. * Suburbano Tlalnepantla. **Working hours and days:** -------------------------- * Monday to Friday **MATUTINO** AND **VESPERTINO** * On Saturdays the shift is rotating: 8:00 AM to 3:30 PM and/or 12:00 PM to 8:00 PM. * Sunday OFF. WeareyourbestOPTION,ifyoumeettherequirementsandexperiencedon'twait,onlyonepositionavailable. **Desired education level:** High School **Desired experience level:** Mid Level **Departmental function:** Customer Service **Industry:** Call Centers / Telemarketing **Skills:** * Proactive * Conflict resolution * Excel proficiency *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=68ed16df6f00003500bd68d3\&source\=indeed*