**JOB PROFILE — COLLECTIONS COORDINATOR1. General Information** **Position:** Collections Coordinator **Department:** Administration / Finance **2. Purpose of the Position** Ensure timely recovery of accounts receivable through proper credit management, punctual customer follow-up, reduction of overdue receivables, and adherence to cash flow targets. Guarantee efficient, ethical collections processes aligned with the company’s financial plan. **3. Position Objectives** * Maintain **current receivables at a minimum of 90%**. * Reduce **overdue receivables** according to quarterly targets. * Ensure **all invoices are collected within the stipulated timeframe**. * Guarantee **clear and professional communication with customers**. * Meet and improve **financial and collections KPIs**. **4. Key ResponsibilitiesA. Collections Management** * Review the status of **accounts receivable** daily. * Conduct **reminders, calls, emails, and follow-ups** with customers. * Ensure customers receive **accurate and timely invoices**. * Monitor **due dates** and issue preventive notifications. * Manage payment agreements, authorized discounts, or restructuring plans. **B. Information Control** * Update the **receivables ledger in the system** (ERP, Excel, CRM, etc.). * Record evidence of communications and payment commitments. * Generate daily, weekly, and monthly reports. **C. Strategy and Analysis** * Propose improvements to the collections process. * Identify high-risk accounts and develop action plans. * Analyze payment trends and customer behavior. **D. Internal Coordination** * Collaborate with **Sales** to verify deliveries and clarify issues. * Collaborate with **Billing** to correct errors or incorrect CFDIs. * Coordinate with **Administration** to apply payments in the system. **E. Customer Relations** * Resolve inquiries regarding amounts, credit notes, or clarifications. * Maintain a professional, conflict-free relationship. * Request fiscal documentation when necessary. **5. Performance Indicators (KPIs)**KPITargetFrequencyMonthly Recovery Rate95%+MonthlyOverdue Receivables< 10%MonthlyAverage Collection Period (DSO)< 30 daysMonthlyTimely Customer Follow-up100%WeeklyReceivables Ledger System Updates100%DailyReports Delivered On Time100%Weekly**6. Technical Competencies** * Advanced Office suite (especially **Excel**). * Knowledge of **CFDI, credit notes, payments, payment complements**. * Proficiency in administrative systems or ERP platforms. * Understanding of **basic accounting**. * Mastery of effective collections techniques. **7. Soft Skills** * Clear and professional communication. * Negotiation and persuasion. * Organizational and document control skills. * Stress management. * Ethics and accountability. * Problem-solving ability. * Disciplined follow-up. **8. Education and Experience** * **Technical degree or bachelor’s degree** in Administration, Accounting, Finance, or related field. * Minimum **2 years of experience** in collections or accounts receivable. * Experience dealing with corporate clients (preferred). **9. Working Conditions** * Office-based work. * Occasional availability for extended hours during month-end closings. **10. Internal and External RelationshipsInternal:** * Administration * Billing * Sales * Management * Finance **External:** * Customers * Administrative service providers (if applicable) **11. Ideal Profile** * Highly results-oriented individual with strong sense of urgency. * Firm yet courteous with customers. * Methodical, organized, and responsible. * Ability to work under pressure and meet deadlines. Employment Type: Full-time Salary: $8,963.98 – $9,800.00 per month Benefits: * Employee discount * Gym discount * Discounts and preferential pricing * Company parking * Option for indefinite-term contract * Cafeteria service * Complimentary uniforms Work Location: On-site employment