CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Estafeta is seeking customer service personnel to ensure customer satisfaction and achievement of performance indicators in shipment control. Key Highlights: 1. Key role in handling and tracking service reports. 2. Support in managing shipments and collecting information. 3. Opportunity for professional development within a collaborative work environment. Customer Service City: FEDERAL DISTRICT Publication Date: May 13, 2026 Schedule: 9:00 AM to 6:00 PM Description: At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and "estafétalo"! **Location \- Azcapotzalco, Mexico City** **Job Objective** Promptly handle requests from the shipment control department, ensuring compliance with performance indicators and customer satisfaction. **Job Responsibilities** * Maintain control over incoming packages and envelopes to the sac area; conduct daily audits to verify that services have visit labels. * Handle and track service reports promptly and effectively. * Contact customers when their shipment contains incomplete data, follow up, and collect accurate information to ensure timely delivery per the contracted guarantee. * Cargo handling: Scan incoming and outgoing shipments in the assigned area. * Provide customer service and support, ensuring efficient and high-quality service. **Requirements** * Minimum education: High school diploma * Ability to manage customer interactions * Teamwork skills * Minimum experience: 6 months in customer service * Basic proficiency in Microsoft Outlook, Excel, and Teams. **What We Offer You:** * Competitive monthly salary * Bi-weekly payments * Benefits exceeding statutory requirements + Grocery vouchers + Savings fund + Savings box * Attractive commission scheme