Summary: This role strengthens engagement, motivation, and loyalty through clear, consistent, and inspiring internal communication and culture-driven initiatives. Highlights: 1. Cultivate strong connections and engagement within the company. 2. Drive internal communication, events, and recognition programs. 3. Promote company values and culture internally and externally. Engagement Supervisor (19158\) At One\&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Cradled on the cusp of the Baja Peninsula, One\&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. About the Job The Internal Communications \& Engagement role is responsible for creating strong, meaningful connections between the company and its colleagues. This position plays a key role in strengthening engagement, motivation, and loyalty by ensuring clear, consistent, and inspiring internal communication aligned with the history, culture, and values of the One\&Only brand. Through strategic communication initiatives, internal events, recognition programs, and culture\-driven projects, this role ensures that colleagues feel informed, connected, recognized, and proud to be part of One\&Only Palmilla—living the brand values both internally and externally. About You You are a people\-focused communicator with a genuine passion for culture, engagement, and employee experience. You enjoy connecting with colleagues at all levels of the organization and have a natural ability to translate company values into meaningful actions, messages, and experiences. You are creative, organized, and proactive, with a strong sense of ownership and attention to detail. You thrive in dynamic environments, enjoy planning events and initiatives, and feel comfortable managing multiple projects simultaneously. Most importantly, you embody the One\&Only spirit—acting as a role model of our values, culture, and brand standards in everything you do. You are energized by collaboration, inspired by storytelling, and motivated by creating moments that make colleagues feel recognized, informed, and proud to belong. Job Description The Internal Communications \& Engagement supervisor is responsible for establishing communication channels, initiatives, and strategic messaging to attract, engage, and retain top talent, while fostering a strong sense of belonging among colleagues. This position also supports the development and sustainability of internal culture, ensuring that the brand values and One\&Only identity are consistently reflected across all internal touchpoints. Main Duties \& Responsibilities * Develop, coordinate, and execute internal communication materials for colleagues, including announcements, publications, campaigns, internal boards, and digital channels. * Ensure all internal communication boards and tools are up to date, functional, and in good condition, providing relevant information and access to services and benefits. * Create, supervise, and implement initiatives and projects that promote integration, engagement, and effective communication across departments. * Plan, organize, and execute internal events and celebrations (Mother’s Day, Father’s Day, Children’s Events, New Year’s Party, colleague promotions, anniversaries, etc.). * Support and facilitate internal communication across the organization to ensure timely and accurate dissemination of information. * Coordinate and continuously update the company intranet (iKonnect), ensuring alignment with One\&Only brand standards, culture, and tone of voice. * Design, plan, and manage the recognition program “Colleague of the Month,” aligned with company values on a monthly, quarterly, and annual basis. * Coordinate the onboarding of new joiners, depending of the role, colleague, team leader, manager, ex\-com. * Manage photography, basic editing, and publication of internal events and activities. * Organize and oversee sports leagues and recreational activities (football, basketball, volleyball, golf, fishing) and other team\-building initiatives. * Coordinate the “Time to Connect” program to strengthen communication and engagement between the General Manager and colleagues. * Prepare, manage, and control budgets related to internal activities, events, and engagement initiatives. * Coordinate and manage colleague engagement and satisfaction surveys, supporting action plans to improve the work environment. * Promote and ensure the effective implementation of internal recognition programs at all levels of the resort. * Support onboarding and internal communications related to colleagues’ life events (welcomes, farewells, promotions, births, bereavements, and digital birthday cards). * Coordinate and facilitate training sessions on the Code of Ethics and image use guidelines for new employees. * Monitor and manage suggestion boxes at the Hotel and Golf Course, ensuring follow\-up and feedback when applicable. Requirements \& Qualifications * Bachelor’s degree in Communication, Batchelor administration, Marketing, Public Relations, Human Resources, or a related field. * Minimum of 2–3 years of experience in internal communications, employee engagement, human resources, or related roles, preferably within hospitality or luxury brands. * Strong written and verbal communication skills in English and Spanish. * High level of organization and attention to detail, with the ability to manage multiple projects simultaneously. * Creative mindset with the ability to develop engaging communication campaigns and events. * Experience coordinating events, internal campaigns, and recognition programs. * Basic photography and content editing skills are desirable. * Proficiency in Microsoft Office and internal communication platforms (intranet, digital signage, etc.). * Strong interpersonal skills with the ability to build relationships at all organizational levels. * Demonstrated ability to embody and promote company values and culture. * Flexibility to support events and activities outside of standard working hours when required. Competencies * Strong collaboration and teamwork skills * Creative * Proactive and solution\-oriented mindset * High level of discretion and confidentiality * Cultural sensitivity and inclusivity * Passion for people, culture, and employee experience Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open\-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.