**People Hackers is seeking a Bilingual IT Customer Support professional in Toluca, State of Mexico** --------------------------------------------------------------------------------- **Who We Are** * We belong to a global group specializing in software development, digital transformation, mission-critical solution support, strategic partnerships with various enterprises, and technology partnerships. We care for our employees and offer stability, professional development, and extensive training. Therefore, we are seeking an on-site Bilingual Customer Support professional for our offices in Santa Fe. **With Us You Can:** * Achieve job stability and financial security, along with short- and medium-term professional and personal development. * Access training programs, mentoring, and certifications for both soft and hard skills. * Exercise operational autonomy to improve processes, initiate projects, deliver customer service, and drive continuous improvement. * Maintain a healthy work-life balance and high quality of personal life, within an excellent working environment. **Our Offer** Additionally, we offer job stability and financial security. Our package includes: * **Monthly Base Salary**: MXN 28,000–30,000 (direct employment, 100% gross salary), * **Work Schedule**: Monday through Sunday, with two weekdays off; three rotating shifts (morning, afternoon, night) each month. * **Work Location**: Paseo de la Reforma, Santa Fe. **What You Need to Know** * Minimum 2 years of experience in similar roles such as: Application Support, Technical Support, Support Assistant, Support Analyst, Systems Assistant, Customer Support, or Customer Service. * Advanced conversational English is mandatory. * 1–2 years of experience providing Level 1 (L1) end-user support, including incident ticket creation using Workforce Management (WFM) tools: Zendesk, Freshdesk, Zoho, Dynamics, Jira, ServiceNow, Salesforce, Nice, Genesys, etc. * Strong sense of urgency, responsiveness to requests, and appropriate handling of end-users from business units. * Advanced proficiency in Excel, Google Sheets, Tableau, or Power BI for data analysis and report generation. **Desired Education Level:** High School Diploma (or equivalent) **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * WFM Application Support * Excel, Google Sheets, Tableau, Zoho * Power BI and Zendesk Reporting * Jira, Trello, Workforce, CRM * VIP Service Desk Support *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694b38825300004300be7ab9&source=indeed*