City/Cities Toluca Country Mexico Working Schedule Full\-Time Work Arrangement In Office Relocation Assistance Available No Posted Date 22\-Oct\-2025 Job ID 13215 ### **Description and Requirements** *We are global experts and recognized leaders in insurance. With over 150 years of experience, we have been delivering top life insurance, annuities, and benefit programs to more than 90 million customers across 50 countries. In Mexico, we are the #1 life insurer in the country, with over 10 million policyholders.* We are looking for a **Concierge** to build a safer future together. **ROLE PURPOSE OR MISSION**: Customer reception and appointment scheduling administration. **MAIN RESPONSIBILITIES*** Receiving and welcoming customers. * Assisting in generating and issuing service appointments. * Validating documentation. * Providing information about requirements for procedures. * Messaging services. **REQUIREMENTS AND QUALIFICATIONS*** High school or incomplete university studies in economic or administrative fields. * At least one year of experience in financial institutions (insurance or banking). * Basic English. * Basic Excel skills. * Office (Excel and Word). Basic Excel. **INTERPERSONAL PROFILE*** Responsible * Punctual * Teamwork * Proactive * Empathetic towards customers * Extroverted Project: Permanent Work model: On-site Location: Toluca city center Schedule: Monday to Friday, 8:00 AM to 5:30 PM *At MetLife, we are committed to promoting diversity among employees through non-discriminatory treatment based on race, gender expression/identity, sexual orientation, religion, age, nationality, marital status, disabilities, physical or economic condition; HIV and pregnancy tests are not required for hiring, retention, or promotion; and equal employment opportunities exist.* **Benefits We Offer** Our benefits are designed to support holistic well-being, including programs for physical and mental health, financial wellness, and family support. We offer major medical insurance, life insurance, combined with a competitive compensation package, performance bonuses, savings fund, and pension plan. We also provide extended parental and adoption leave, plus additional benefits such as volunteer time off, birthday days off, Cultural Heritage Day, cultural and sports events, and much more! **About MetLife** Recognized on Fortune magazine’s 2025 list of "World's Most Admired Companies" and on Fortune’s 2024 list of the 25 Best Workplaces™ in the World, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. Our purpose is simple: to help our colleagues, customers, communities, and the world at large build a safer future. United by purpose and guided by empathy, we strive to transform the next century of financial services. At MetLife, it’s \#AllTogetherPossible—join us! At MetLife, we are committed to fostering diversity among employees, through non\-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV and embarrassment as a requirement for entry, permanence or ascension and there is equal employment opportunities.