Sommelier

Description

Job Summary: The Sommelier is responsible for ensuring service quality, recommending and selling wine, achieving sales targets, controlling operational and administrative processes, and training staff. Key Highlights: 1. Create exceptional dining experiences 2. Supervise operations and ensure customer satisfaction 3. Ensure wine sales and supply in restaurants Join the El Palacio de Hierro family as a Sommelier, where you will be responsible for ensuring service quality and guest attention by creating exceptional experiences, recommending and selling wine, achieving established sales budgets, managing operational and administrative service processes, and providing ongoing training to Cantina staff. Main Responsibilities: • Support Waiters in wine recommendation and sales • Supervise operations from guest arrival, verifying orders, delivery, and confirming complete satisfaction with food, beverages, and service. • Supervise hygiene procedures for food and beverages. • Supervise that restaurant facility conditions meet requirements for guest service. • Act as responsible party in the absence of the Manager and Assistant Manager. • Maintain stable staffing by fostering a positive work environment • Ensure compliance with restaurant equipment, task, and service processes and controls. • Ensure wine sales by maintaining the wine catalog and inventory, including restaurant cellars. • Guarantee supply of the authorized wine catalog at the Unit. Requirements: • Bachelor’s degree in Tourism, Hotel Administration, or Gastronomy • Minimum 3 years’ experience as Floor Supervisor, Captain, or Sommelier • Knowledge of alcoholic and non-alcoholic beverages (wines, spirits, coffee-based drinks, liqueurs, etc.) • Beverage preparation • Restaurant point-of-sale systems • Guest service • Suggestive selling in restaurants • Current official regulations applicable to food and beverage establishments We Offer: • Competitive salary • Statutory benefits • Enhanced benefits • Subsidized cafeteria • Medical services • Employee discounts We want you to be part of this family — Fully Palacio! “At El Palacio de Hierro, we build an inclusive culture. We respect diversity and make no distinctions based on race, ethnic origin, age, gender, marital status, ideology, political opinions, nationality, religion, sexual orientation, identity, or any other personal, physical, or social condition. We also do not request pregnancy or HIV tests.” -Requirements- Minimum education: Upper secondary education – General High School Diploma 3 years of experience Knowledge areas: Food, Wine knowledge, Service attention, Beverage preparation