Summary: Seeking a Shared Customer Service Representative to coordinate and control customer service activities, enhance customer relationships, and achieve organizational objectives in a multinational environment. Highlights: 1. Work in a multinational environment with challenging projects 2. Opportunity to grow your career and develop leadership skills 3. Join a world-leading producer of architectural and decorative surfaces **What are we looking for** Would you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about the distribution of products that inspire the life of many people? At Stone Systems (www.stone\-systems.com) we are looking for a **Shared Customer Service Representative** for our headquarters located in **Lerma de Villada, MX (Prologis Park)** who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of. **What you will do** The Shared Services Support position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships. They are also responsible for meeting organizational and operational objectives. **Job Expectations:** * Collaborate with the Shared Services Customer Service Manager * Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department * Maintain high customer service levels * Implement policies and procedures * Assist with complex challenges of the order processing * Monitor accuracy of Shared Services team members * Receive payments for order changes * Identify and implement strategies to improve quality of service, productivity, and profitability * Prepare and deliver KPI analysis of CS team * Coordinate and manage customer service projects and initiatives * Identify and address staff training and coaching needs * Update Daily Reporting * Communicate with local managers * Backup support for all team functions * Promotes cooperation and commitment within a team to achieve goals and deliverables * Other duties as assigned by management Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent. **What you need to succeed** **EXPERIENCE** Required: * Minimum 5 years of customer service experience Desired: * Experience with Job Tracker * Stone, industrial, and manufacturing industry experience **LANGUAGE** Required: * Profficient in English **KNOWLEDGE** Required: * Proficiency in Microsoft Office (Excel, Outlook, etc.) **SKILLS** Required: * Excellent time management skills and ability to multi\-task and prioritize work in an extremely fast\-paced environment * Customer Service oriented * Strong organizational and planning skills in a fast\-paced environment * Excellent written and verbal communication skills * Leadership skills * Quick decision\-making skills and ability to solve problems **What we do offer** You will join a company: * With an international mindset and presence in 80\+ countries * With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino® * In which you will be able to grow your career and develop your leadership skills Wage Range: The starting range for this position is between 180\.000 \- 250\.000 MXN per year Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **About Cosentino** At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world\-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you. Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics." \- https://rb.gy/xq0edq **If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786\) 686\-5060 or at our email address: talentacquisition@cosentino.com**. Privacy Policy **Data Controller**: COSENTINO GLOBAL, S.L.U. **Purpose**: to process your contact request for the installation of products by COSENTINO’s professional partners. **Rights**: access, correction, deletion, objection, limitation of processing, transfer of data or withdrawal of consent, to Ctra. Baza a Huércal\-Overa, km 59 – 04860 Cantoria (Almería), or to gdpr@cosentino.com. For further information on the processing of your data, please refer to our Privacy Policy. Pay: $200,000\.00 \- $250,000\.00 per year Application Question(s): * This position follows a hybrid schedule that requires you to work on\-site at our center four days per week and remotely one day per week. Are you able to commit to this work format? * Will you be able to reliably commute to our center located in Prologis Park Toluca for this job? Experience: * customer service over the phone: 2 years (Required) * Microsoft Excel: 2 years (Required) * order processing: 2 years (Preferred) * data entry: 2 years (Preferred) Language: * English (Required) Work Location: In person