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Job Summary: Comprehensively manage high-potential customers to achieve profitability, customer satisfaction, and market share objectives by delivering high-quality, personalized service and support. Key Responsibilities: 1. Manage high-potential customers and assigned portfolio. 2. Effectively promote banking products and services. 3. Provide personalized advisory services to customers. Branch Teller I Description * Comprehensively manage high-potential Personal Banking segment customers to achieve objectives related to profitability, revenue, costs, and return on investment, in alignment with Personal Banking Directorate’s defined strategies. Effectively manage customers within your portfolio according to their lifecycle stage and individual strategy—whether to develop, engage, or retain them—while increasing customer satisfaction to grow market share (volumes and products) profitably through effective promotion of banking products and services, and delivery of excellent, personalized service and support. Your Responsibilities Ensure high-quality service for profitable branch customers, preferred customers, customized Commercial Banking customers, and high-value Banking segment customers, as well as your Personal Banking customer portfolio. Carry out effective promotional and sales activities for the Personal Banking product and service portfolio, as well as for BBVA Group’s Commercial Banking offerings, with timely follow-up using management tools specifically developed for tracking customer development. Manage assigned portfolio customers, seeking to increase their loyalty and engagement with the Bank by selling a greater number and variety of products and services that meet their needs. Promptly address and resolve any complaints from customers assigned to your portfolio, strictly adhering to Institutional regulations. Compile and maintain up-to-date single-client files for all assigned Personal Banking customers, fully complying with BBVA Financial Group’s regulatory framework. Ensure periodic renewal of documentation in client files for high-risk customers. Ensure compliance with BBVA Financial Group’s Quality Standards and established Service Level Agreements. Increase Personal Banking customer loyalty by proactively selling more products and services that meet their needs, adopting a holistic, customer-centric approach. Provide personalized advisory services to Personal Banking customers through regular visits to offer comprehensive, need-based solutions. Develop high-potential customers—those identified with high income levels—who are assigned to your portfolio. Retain customers who currently maintain significant relationships with the institution. Dedicate at least 70% of your available daily working time to sales and service activities for your customer portfolio. Maintain and update the single-client file for each customer assigned to your portfolio, strictly adhering to BBVA’s regulatory framework. Timely manage recovery of loans contracted by customers. Qualifications If you have: A completed bachelor’s degree in Business Administration, Accounting, Economics, Finance, or a related field. Active employment at a banking institution. Minimum 12 months of experience as a banker and/or account executive. Proficiency in banking products: consumer credit, credit cards, insurance, etc. Knowledge of telesales (desirable). Proficiency in the following competencies: - Negotiation. - Customer service. - Goal-oriented work and leadership. Compensation and Benefits Year-end bonus equivalent to 60 days’ salary, 15 vacation days, and vacation premium exceeding statutory requirements. Major Medical Expense Insurance policy and health campaigns. Training and development via online courses, enrollment in our Commercial Diploma Program, BBVA University, and BBVA Language Center. Life insurance covering 40 months of salary in case of natural death. Private retirement plan, in addition to statutory social security, with employer contributions. Preferential-rate loans. Corporate uniform. Cultural and sports activities. Partnerships and promotions across more than 15,000 establishments and online sites. Career development and advancement plan. . -Requirements- Minimum education: Upper secondary education – General High School Diploma 2 years of experience Keywords: cashier, cajero
