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Job Summary: A Teller is an entry-level position responsible for assisting in branch operations and delivering high-quality customer service. Key Highlights: 1. First point of contact for customers and effective customer service 2. Accurate handling of cash and banking transactions 3. Identification of opportunities for new products and services The Teller is an entry-level position responsible for assisting in the execution of branch activities, including daily service delivery involving customer interaction and transaction processing, in coordination with the Customer Service function. The overall objective is to deliver high-quality customer service and support branch profitability by offering optimal solutions. Responsibilities: Provide service as the first point of contact for Citi customers and create a positive first impression through effective and friendly customer service. Execute efficient and accurate banking transactions, including branch cash handling, processing of incoming/outgoing cash deposits, and maintaining the branch vault cash. Identify referral opportunities for new products and services based on customers’ financial goals. Educate customers on digital and self-service opportunities offered by Citi. Comply with bank policies, operational controls, and regulatory procedures to ensure customer and bank asset security. Ensure all customer needs are met and customer issues/concerns are effectively managed; escalate issues to higher levels when necessary. Maintain strong knowledge of customer accounts and newly offered products and services. Qualifications: Preference for relevant prior experience. Proven experience in sales and customer service. Experience in cash handling. Effective communication and problem-solving skills. Ability to work well in a team environment. Education: High school diploma or equivalent. This job description provides a high-level overview of the types of work performed. Additional job duties may be assigned as needed.-Requirements- Minimum Education: Upper secondary education – General High School Diploma Less than 1 year of experience Knowledge: Cash handling, Customer service, Coordination, Customer attention Keywords: cashier, cajero
